Maryia Mkrtchan

Experience

• 

  Admirals

  Sept 2019 - now

  Gathering performance data and providing multifaceted feedback and an action plan for team members;Guiding and mentoring customer service specialists to improve quality and quantity of their work alongside supporting and encouraging them to grow and develop professionally and personally;Initiating and participating in planning short and long term goals and objectives for the team;Keeping up reporting and stats routines and providing insights based on them;Training new team members;Review support agents’ conversations;Providing meaningful and constructive feedback on reviewed conversations;Positively contribute to the team culture;Collaborate with developers, stakeholders and managers;Suggesting improvements to customer service department;Managing projects related to the development of customer service department;Managing projects related to process automation;Testing new products and bugs reporting (Jira);Creating customer journey maps Show less

  • Customer Service Team Lead

    Dec 2020 - now

  • Customer Service Specialist

    Sept 2019 - Dec 2020