Experience

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  Carnegie mellon university

  Mar 2001 - Aug 2005

  Technical writer and community developer

  Wrote all content for and maintained user guides, brochures, and project websites for chemistry education software project. Prepared workshop materials for domestic and international teachers. Edited articles and grant proposals.

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  Allegheny reproductive health center

  Jun 2005 - Mar 2010

  Risk manager and administrative staff

  Standardized existing internal and client-facing documentation. Developed comprehensive internal quality assurance program. Created new records filing system and project plan for converting legacy systems.

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  Carnegie mellon university

  Oct 2010 - Oct 2011

  Contract technical writer

  Collaborated with the Chemistry Department Associate Dean to prepare a briefing book covering five years of departmental data for advisory board. Taught myself Access and worked independently to create a database, analyzed graduate student data, prepared all data displays, and formatted and edited the printed book.

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  Aquion energy

  Oct 2011 - Dec 2016

  Manage an average of 25 energy storage product and accessory releases annually through product development process, from initial concept to production. Scope of work includes planning, scheduling, requirements definition, documenting complete design history and release notes, and managing manufacturing process documentation. Manage 3 direct reports responsible for document control, configuration management, deviation administration, technical writing, and change management. Maintain internal technical product line documentation for 4 product families with 2-8 variants per family. Show less Supported company expansion (tripled headcount and addition of 3 physical sites) by creating the program to facilitate knowledge transfer for process scale-up from pilot to manufacturing, developing meeting/project facilitation guidelines, and hosting working sessions across sites. Wrote reports to capture all existing process knowledge from pilot process team and manufacturing standup team. Facilitated gap identification and production launch risk assessment using engineering tools (SIPOCs, process maps, control plans). Show less

  • Release Manager

    Feb 2014 - Dec 2016

  • Program Integration Facilitator

    Oct 2012 - Feb 2014

  • Technical Writer

    Oct 2011 - Oct 2012
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  Self-employed

  Jan 2017 - now

  Freelance technical writer