Brian Osorio

Experience

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  Polo Ralph Lauren Factory Store

  Feb 2014 - Apr 2015

  Sales Associate

  • General support to management and other employees.• Facilitate and train new employees in all associate duties.• Making sure clothing looks presentable and organized at all times.• Provide excellent customer service and knowledge of products and promotions.

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  Michael Kors

  Mar 2015 - Jan 2017

  Cashier, Sales Associate

  • Provide exceptional customer service with extensive knowledge of promotions and handbags.• Keep the sales floor clean, organized, and presentable for customers to have a good shopping experience• Organization and stocking of new merchandise and product shipments• Train new employees on how to carry out opening/closing duties as expected.

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  TD

  Aug 2017 - Aug 2020

  Bank Teller

  • Received extensive LEI (Legendary Exceptional Index) surveys with an average total of 98% satisfaction. • Coach team members on how to bring in business leads/prospects.• Motivate team with techniques to successfully inspire and guide them to attain their goals.• Showed teamwork by volunteering to stay late to assist CSRs (Customer Service Representatives) and Team leaders.• Dedicated to continuously improve service abilities and product knowledge.

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  Navy Federal Credit Union

  Feb 2021 - now

  • Reduced 2000 hours of labor costs for banking Escheatment procedure, integrated an automated product through an agile-focused Scrum team• Promote flawless delivery of new product functionality, diagnosed user stories using Azure DevOps Board, and executed user acceptance testing to ensure optimal automation processes• Restructured and redesigned Navy Federal's automation department SharePoint site for over 50 users, organized lists and libraries for project management resources• Developed user-based Nintex forms on SharePoint, delivered workflow automation for project management resources.• Diligently capturing all proposed action items and discussion topics from all active projects to support the application enhancement process for developers and overcoming impediments.• Became a Pega Certified Business Architect which demonstrates proficiency to incorporate business objectives and requirements during the design and build of Pega applications Show less

  • ISD Developer II

    Dec 2022 - now

  • IT Analyst

    Feb 2021 - Dec 2022