Experience

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  New horizons clc

  Jan 1999 - Jan 2004

  Marketing manager
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  Ricoh business systems

  Nov 2004 - Jun 2010

  Senior manager of administration and operations education

  Lead a team of trainers and curriculum developers to deliver accelerated learning programs within a corporate environment. Develop learning and career development programs to ensure attainment of KPI objectives and increase operating efficiency. Identify business process inefficiencies and develop continuous improvement programs. Develop learning programs for front and back office functions on Oracle and Salesforce.com.

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  Ricoh americas corp

  Jun 2010 - Jul 2015

  Global service delivery manager

  Manage the global service operations for FG500 customers. Key responsibilities:- Develop Statement of Work (SOW) and negotiate Service Level Agreements (SLA)- Work with technical teams and vendors to develop tools and customer-centric solutions. - Develop Global Standard Operating procedures and Operations Manual- Develop and implement global training and communication plan- Drive service performance and develop Service Improvement Plans (SIP) for continuous improvement- Work with account team to identify and present new growth opportunities Show less

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  Ricoh usa, inc.

  Jul 2015 - now

  Responsible for selling and delivering of Ricoh Analytics services. Build partnerships with C-level stakeholders and SMEs to gather, understand, and analyze business requirements. Collaborate with a team of developers and data analysts to manage delivery of client projects through data integration, validation, mining, and modeling. Identify insights in client data to improve business processes and workflows. Transform paper intensive processes and drive cost savings by discovering digital transformation opportunities. Show less Responsible for the services architecture on Global Fortune 1000 deals for RICOH’s Managed Print Services (MPS) opportunities. Responsibilities begin with pre-sales support and continue through contract negotiation onto implementation and on-boarding support services. Lead in the development of RFP response and solution design, drafting and review of SOW, Service Level Agreements (SLA), and related contractual documentation to ensure fit and feasibility for proposed services, tools and solutions consistent with RICOH's Global capabilities. Show less

  • Sr. Strategic Deal Manager

    Apr 2020 - now

  • Principal Consultant, Ricoh Analytics

    Sept 2018 - Apr 2020

  • Global Managed Services Consultant

    Jul 2015 - Sept 2018