Experience

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  San antonio express-news

  Oct 1998 - Feb 2014

  • Managed and maintained production printers (Xerox / OCÉ) using advanced print management solutions (XLPrint PARIS Enterprise, BARR EOM, WebFOCUS) to optimize efficiency and output.• Implemented secure report creation, printing, and distribution processes for both internal and external stakeholders, ensuring data confidentiality and integrity.• Demonstrated strong leadership by overseeing personnel, supplies, and documentation within the Computer Operations department, maintaining a well-organized and efficient work environment.• Developed and updated user guides, training materials, and production schedules, enhancing team performance and ensuring compliance with standard operating procedures.• Collaborated with cross-functional departmental managers to troubleshoot issues, set up new reporting systems, and improve existing reports, showcasing effective teamwork and problem-solving abilities.• Executed routine data backups daily and weekly utilizing tape cassette and UNIX console.• Managed and maintained operations within the Copy Center. Show less

  • Lead Computer Operator

    May 2007 - Feb 2014

  • Computer Operator

    Oct 2000 - May 2007

  • Customer Service Mail crew

    Oct 1999 - Oct 2000

  • Customer Service Representative

    Oct 1998 - Oct 1999
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  Modis

  Feb 2014 - Jan 2016

  On site administrator for hp inc

  • Actively managed, updated, and resolved non-communicating devices in the customer's printer fleet.• Assisted with resolving printer hardware and supply issues.• Documented and submitted weekly printer fleet changes to the HP account manager.

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  Hp

  Feb 2016 - May 2023

  Ito service delivery representative ii

  • Efficiently managed and optimized and extensive printer fleet, ensuring superior performance and operational efficiency.• Proactively addressed communication issues within the fleet, enhancing overall reliability and effectiveness.• Maintained structured documentation processes, enhancing transparency of weekly fleet changes via SharePoint.• Strengthened network security by ensuring up-to-date firmware and secure integration of all devices into the client's network.• Utilized ITIL Service Management portal to streamline service and supply tasks, improving productivity and service delivery. Show less

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  Union pacific railroad

  May 2023 - Oct 2023

  Conductor

  • Demonstrated versatility in mastering multiple roles vital efficient train cargo transportation across the region.• Coordinated the organization of train cars to transition from the delivery to sorting tracks, and further assembled trains for delivery to destinations.• Collaborated with the Engineer to guide trains between destinations, tracked speed restrictions, and effectively communicated and relayed crucial instructions via radio to ensure safety.

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  None

  Oct 2023 - Dec 2023

  Unemployed
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  Amazon dsp

  Dec 2023 - now

  Fulfillment associate

  • Utilize a handheld scanner with or without a finger scanner Bluetooth attachment • Receive, sort, and stow customer orders into delivery bags or on shelving.• Prepare bags & boxes for pick up by Amazon Delivery Associates• Maintain proper knowledge of warehouse safety rules to ensure safe work zones.