Experience

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  Professional bureau of collections of maryland inc.

  Jul 2015 - Dec 2020

  Assistant general manager / corporate trainer

  Developing and implementing programs that train and organize employees. Build relationships with customers and improve credit and collection processes.Work one on one with team members to make sure they are following the FDCPA.Drive automation, directly implement change, and solve problems.Provide detailed credit analysis to CFO & VP of Operations. Assist with day-to-day collections activities, large dollar aged accounts, account escalations through disputes/issue resolution, and clients not adhering to payment terms. Show less

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  Superlative rm

  Jan 2021 - Jun 2021

  Accounts receivable credit manager

  Overseeing staff members and ensuring the accurate and timely invoicing of customers.Setting payment collection goals and targets for the company. Creating and implementing a strategy to improve the collection of outstanding credit. Overseeing 10 remote team members.

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  Mikhail education

  Jun 2021 - Oct 2023

  Student admissions representative

  Interviewing students about their educational goals and qualifications. Reviewing their paperwork and documentation.Conducting an evaluation of each applicant. Assists prospective and new students attending the trade school.