Experience

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  Ibm canada ltd.

  May 1998 - May 2000

  Senior accounts analyst

  Produced cheque requisitions for 3rd party vendor commissions via SQL database queries.

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  Combined insurance company of america

  Jul 2000 - Aug 2005

  Bonus and assignment control

  Responsible for the timely production of quarterly, semi-annual and annual bonuses based on multi-tiered qualifications for entire national sales force - all automated through custom built Excel macros.

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  Chung wah kung fu international system

  Oct 2001 - now

  General manager and instructor (volunteer)

  Manage a volunteer team of senior instructors, IT analyst, project manager and social media analysts to execute on a combination of in-class program initiatives and external seminars. Program management include sales and onboarding of new students/clients, program delivery and program strategies. IT initiatives include CRM evaluation and deployment, website rebuild and student/client mobile app development. Event management include project management, online sales and social media campaigns.

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  Bayshore home health

  Sept 2005 - Aug 2014

  Reporting analyst

  Managed the delivery of various reports including monthly KPI/KFI reports, dashboards, quarterly government (CCAC) KPI metrics, RFP data. Also managed reports through Procura (CRM) Customer Report Writer and COGNOS.

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  Rogers communications

  Nov 2014 - Dec 2015

  Reporting analyst consultant- learning and enablement

  Consulted on optimizing reporting methodologies and project business flow.

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  Jdrf canada

  Feb 2016 - Sept 2017

  National business solutions and it analyst

  Managed and optimized IT related projects which included Third Party Help Desk services, Business Intelligence reporting strategies and office networking solutions.

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  Zhen xing consulting inc.

  Oct 2017 - Jul 2018

  Associate consultant

  Managed QA testing of API codes on a cloud-based health management system which connects to mobile devices that monitor vital statistics such as heart rate and blood glucose levels.

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  Citron hygiene

  Aug 2018 - Dec 2020

  Programmer analyst

  Managed custom-built MS Access databases, Crystal reports, Excel reports, Sage ACCPAC ERP and SQL databases. During migration to Salesforce, responsibilities included Salesforce administration, Salesforce report writing, DataLoader for Salesforce and advanced SQL query writing. Additionally assisted with IT Help Desk tickets related to the areas I managed in addition to other general user support.

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  Skymantle technologies

  Apr 2021 - Feb 2022

  Associate consultant

  Performed business analysis, data analysis, QA and PM admin roles for projects as required. Solutions utilized Squarespace, Microsoft DevOps and ICOM Publisher.

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  Investorcom inc.

  Mar 2022 - Mar 2024

  Developer team lead

  Initially brought on as a BA/QA Analyst supporting a SaaS document management system in continuation of work done with Skymantle Technologies. Promoted to Team Lead of international full time remote developers to resolve client issues through Agile scrums, user stories and communications.