Experience

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  At&t

  Jun 2000 - Jun 2020

  Provide Lead Engineering support for MPLS network service enablement globally and providing network consulting and service management for customized Managed Router Services in Asia Pacific.* Leading DTAC engineers to provide complex CE router configuration on MPLS network and working closely with the customers to advise and plan for migrating the customer network to MPLS network* Working closely with Solution Consultants and customers to design and propose network solutions and recommendations* Providing network consulting support and router configuration for customized solutions for managed router services in Asia Pacific* Working with LCM (Life Cycle Management) Team to provide Service Management to Asia Pacific customers and ensure the service level provided are meeting or exceeding customer expectation* Working with Solution Consultants and Network Integration Team to design and plan for migrating customers to various SDWAN platform (Silver Peak, VeloCloud and Viptela/CISCO SDWAN)* Working closely with the customers to design and migrate from various network equipment to virtual appliances such as Vyatta and Ciena platform Show less Provide project management and engineering support for customized network solution project and MPLS Network Project.* Managing 3rd party vendor to implement and deliver system integration project* Providing project management and network engineering support for MPLS network* Working with 3rd party vendor to get quotation and evaluation for enabling customer project* Working closely with the customers to ensure the project meeting the customer requirement or even exceeding customer expectation* New products evaluation, testing and certification Show less Provide 2nd level network support and implementing network changes for customer network project.* Setting up and managing DNS servers for Asia Pacific Region* Providing system support for secured server farm (Proxy servers, Anti-virus servers, SMTP servers, POP3 servers)* Implement firewall rules changes (CheckPoint Firewall/WatchGuard)* Develop procedures and operation guide for 1st level network support* Design and setup a web-based system for network reporting* Implement and support dialup platform, remote access VPN client and infrastructure Show less

  • Senior Lead Engineer

    Jun 2013 - Jun 2020

  • Network Designer and Lead Engineer

    Jun 2007 - Jun 2013

  • Project Manager and Network Engineer

    Jun 2003 - Jun 2007

  • Advisory IT Specialist

    Jun 2001 - Jun 2003

  • IT Specialist

    Jun 2000 - Jun 2001
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  Orange business services

  Jul 2020 - now

  Senior customer service manager

  Accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer.* Overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions* Accountable for accuracy of billing for services delivered* Proactively identify and scope opportunities for service enhancement providing customer cost reductions and greater value generation* Spread innovation and/or optimization by the development of new or improved processes* To position Service Management product offering in response to Customer needs* Overall delivery & operations accountability for all customer deliverables within end to end lifecycle from Quote to Run phase Show less