Experience

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  Australian army

  Nov 1979 - Sept 2000

  Senior manager - military

  I served with the Australian Army for 21 years in various roles, including training development and delivery, doctrine/policy writing, security and human resources. I held senior management roles focusing on the training, welfare and discipline of soldiers. As a senior soldier I worked in a number of locations that required the utilisation of my years of experience to ensure soldiers with less experience would benefit from my knowledge, these locations included:1st Recruit Training Battalion (Kapooka) where I was a Platoon Sergeant responsible for the development of new soldiers. Whilst there, I oversaw the introduction of the new Steyr Rifle into recruit training.School of Artillery, where as a Warrant Officer I wrote seven publications that ranged from weapon drill to the theory of deploying Air Defence weapons onto the battlefield.Royal Military College (Duntroon) where I imparted my years of Military experience onto officer cadets.Land Warfare Centre (Canungra) where I was responsible for the delivery of the Military Law subject to Sergeants on their promotion course. As a consequence, I rewrote the entire law package which reduced failure rates. Show less

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  Symbion pty ltd

  Sept 2000 - Jul 2006

  Training manager - registered training organisation

  As the Registered Training Organisation (RTO) Manager I was responsible for the leadership and effective operational management of the company’s training function. This role was carried out in conjunction with, and in addition to my role as the National Training Manager. As the manager of the RTO, I was responsible for:Ensuring overall compliance of the RTO with all relevant external bodies, including, quality assurance, accreditation and legislative requirements Monitoring and managing the day-to-day RTO operations. Reviewing and continually improving the RTO activities, programs and service delivery, ensuring that it remains current and provides high levels of quality and service Managing all training packages ensuring delivery as per RTO scope.In my role as National Training Manager I managed national marketing plans for the company’s training function, including, budgets, and the reporting mechanisms. I also implemented and managed the training quality system to ensure compliance with operating procedures and standards which included the need for continuous improvement. In this role I was also responsible for the organisation of 80+ events each year ranging from training sessions to major product launches. Show less

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  Crva

  Aug 2006 - Feb 2008

  Chief operations/administration officer

  As chief operations officer I reported to the chief executive officer and the board. I managed the day-to-day operations of the business, including: accounting, client relations, liaison and negotiation of contracts with suppliers, general administration of office, staff, resources and logistics, budgeting, marketing and business development, Whilst with the organisation, I:Introduced a Quality Management System including new business procedures and Corporate Governance Managed the redeveloped the organisation's website to provide relevant information and an interactive experience for visitorsLed the project that implemented a new IT structure to ensure efficient data sharing, knowledge management, and backup and restore capabilitiesLed the project that centralised previously outsourced work to reduce the risk to the business. This included the development of in-house capabilities and systems to reduce outsourcing costsRedesigned and streamlined many administrative processes, including communication techniques with clients and other industry stakeholdersImplementation of a training and development scheme to support the organisations employees Show less

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  Department of transport and main roads

  Feb 2008 - Oct 2012

  Principal project manager, project management

  Initially engaged to manage the development of in-house training prior to the release of the new Queensland Smartcard Driver Licence, I was responsible for the:Identification of a solution to resolve some organisational training delivery issues such as bandwidth, learner access, distribution, versioning, and monitoringEstablishment of an IT based training framework capable of State-wide package distribution, maintenance and trainee monitoring. This system enabled simultaneous delivery of learning content to 10,000 staff Leadership of the team that identified the competency requirements for internal training on the New Queensland Driver Licence smartcard implementation along with courseware development and implementationEstablishment of a Learning Support Help Centre that utilised the collaborative tools capabilities, such as: blogs, chat-rooms, forums, instant messaging etc. This Help Centre provided training participants with a collaborative space along with access to reference materials and latest newsFollowing the success of the above, I moved onto managing the organisations project management training and development, where I:Authored the primary reference guide to support project management within the Department. The rewrite increased the usable content by approx. 300% and aligned it with the Project Management Body of Knowledge (PMBOK) Led the project that analysed and identified knowledge gaps in the Project Management Framework Training program. This led to a complete re-write of course materials, the inclusion of assessments and the establishment of a course framework that aligned with industry standards. The course content was subsequently endorsed by the Australian Institute of Project Management.Provided advice on the corporate learning management strategies, which led to the implementation of a corporate learning and development framework, including strategies, policies, systems and activities that enhanced organisational capability Show less

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  Solve-4-x

  Aug 2012 - Jan 2020

  Operating manager

  Solve-4-X is an ongoing privately-owned business dedicated to supporting several internal corporate functions. We assist organisations by providing a range of services that help improve business performance, including: General business consultancyProject managementQuality systemsTraining design and deliveryOnline presence developmentOne of the organisations primary roles is to develop and/or customise learning and development programs for clients. With regard to this key function, I am responsible for:Conducting analysis that determined the client’s needs.Producing goals and objectives that measured real training outcomes.Development, or oversight of development, of materials that fulfilled identified objectives and where realistic in meeting the client’s needs.Supervision of training developers, this included: story boarders, instructional designers, subject mater experts, graphic designers, multimedia developers, trainers and so on.Project management, including controlling budgets, timeframes, outcomes and risks.Fostering client relationships to ensure positive outcomes of us and the client. This includes communication of progress and change management.Ensuring the end product meets client expectations.As the Operational Manager and owner, I perform all functions expected of a business executive, including:Ensure that all services provided are in a correct, cost effective and timely manner in alignment with specifications and quality requirementsImprove operational systems, processes and best practices that guarantee organisational well-beingDevelop and implement all plans, policies and procedures that contribute towards the achievement of business' strategic and operational objectivesPerform quality controls and monitor KPI’sRecruit, train, supervise and appraise human resourcesCater to clients’ or personnel’s concernsAuthor client proposals and tenders. Show less

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  Aurecon

  Nov 2012 - Dec 2013

  Principal instructional designer - project management

  Engaged by Aurecon Australia on a 12-month contract, I was responsible for the development of an international project/program leadership training regime specifically designed to meet the needs of the corporation's top project executives. as a consequence of this work, I:Established a training matrix that identified the learning requirements of Aurecon’s project leaders and directorsThrough a collaborative consultation process, managed an agreement between Australia, New Zealand, South Africa and the Middle East on the elements of training that would lead to project leadership competenceCreated a training framework that detailed the competencies, standards and requirements of project leadership trainingGained global stakeholder agreement on the content and format of nine training modules for project directors and company executivesCreated five core blended training modules to meet the needs of Aurecon’s project directorsCreated four blended executive level modules for Aurecon senior management focusing on the project aspects of corporate leadership and strategic planning Show less

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  Horizon maintenance pty ltd

  Nov 2015 - Jun 2017

  Managing director

  Horizon Maintenance was a partnership of businesses brought together to provide a unique service to a variety of clients. We managed and maintained open spaces to ensure our clients maintained their grounds and warehouses to safe and professional standards. As the Manager, I:Developed and executed the company’s business strategies.Provided strategic advice to the company's partners.Prepared and implemented comprehensive business plans to facilitate achievement by planning cost-effective operations.Developed and implemented company policies and legal guidelines.Communicated and maintained trust relationships with the partners and clients.Analysed problematic situations and occurrences and provided solutions to ensure company survival and growth.Sort out and engaged clients.Authored and submitted proposals and tenders Show less

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  Snp security

  Feb 2017 - Jun 2018

  Senior project officer - security planning and logistics (2018 commonwealth games)

  The Gold Coast 2018 Commonwealth Games was the largest sporting event to be staged in Australia this decade. The event involved 71 countries, 6,600 athletes and hundreds of thousands of spectators. Events were conducted on the Gold Coast and in Brisbane, Cairns and Townsville. Public safety was at the core of the event and as an integral member of the Security Functional area, I:Managed the Project Management Plan for the 2018 Gold Coast Commonwealth Games Security Workforce.Developed, implemented oversaw and managed the Deployment and Logistics Plan for the 2018 Commonwealth Games Security Workforce; including the integrated management of recruiting, training, interstate travel, accommodation, meals, transport, welfare, communications and licencing requirements.Identified and managed risks associated with the deployment and logistics of the Games Security Workforce.Analysed the requirement for contingency arrangements for Games and associated events and implemented those contingencies as necessary.Monitored project quality and took appropriate action that ensured the desired deliverable met client expectations.Developed the Security Workforce warehouse plan, policies and procedures, including: Workplace Health and Safety, warehouse layout and resourcing, stock control, and development of the database and system to issue stock. Show less

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  Certis

  Sept 2019 - now

  • Regional Operations Manager QLD/NT, National L&D Manager, Special Projects

    Jan 2023 - now

  • State Manager QLD/NT/NNSW (acting) - Certis Security Protective Services

    Jun 2022 - Jan 2023

  • National Quality Excellence Manager

    Jun 2021 - Jan 2023

  • Client Services Manager / Special Projects / Protective Services L&D Manager

    Sept 2019 - Jun 2021