Jeff Jones

Experience

• 

  TXU Energy

  Mar 1984 - Jun 1998

  Project Manager responsible for selecting and implementing a product to manage the software development lifecycle for all mainframe applications at TXU. Database administrator responsible for support of applications using Db2 and SQL/DS. COBOL programmer responsible for design and development of applications supporting the TXU business.Responsible for supporting and educating development teams in the use of development tools.

  • Project Manager

    Mar 1995 - Jun 1998

  • Db2 DBA

    May 1989 - May 1995

  • Software Engineer

    Mar 1984 - May 1995
• 

  Serena Software

  Jun 1998 - Jun 2012

  Promoted to manager of the customer support team responsible for technical support of Serena mainframe products. Served as both manager and a technical resource. Responsible for providing technical support to Serena customers using ChangeMan ZMF and other Serena mainframe products.

  • Manager, Customer Support

    Jun 2008 - Jun 2012

  • Technical Support Engineer

    Jun 1998 - Jun 2008
• 

  Micro Focus

  Jun 2008 - Oct 2020

  Sr. Manager, Customer Support

  Promoted to Senior Manager of Customer Support. In addition to managing the team supporting the Micro Focus mainframe products, I also managed the team supporting SBM (Solutions Business Manager) and related products. While remaining technical on the mainframe and evolving technologies, my responsibilities also included: Product team member: providing product direction on behalf of the customer.Customer advocate: driving customer success through proactive account management.Speaker at Micro Focus events: The most recent being in October 2020, where the topic focused on mainframe modernization and integrating ChangeMan ZMF in your current Dev/Ops tool chain. Show less