Experience

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  Aaa

  Mar 2011 - Mar 2013

  Branch specialist

  -Recognized as a top cross seller in the district (which was more than 10 branches and 100+ employees)-I was in training constantly learning new systems-I taught fellow coworkers how to cross sell and how to communicate with customers-I handled money throughout the workday and opened/closed money drawer daily

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  Christ first baptist church

  Feb 2013 - Aug 2014

  Music director

  -Lead a team of 10-15 people including the technical team, the worship band, and the media team to ensure the service runs smooth.-Implement new ideas into the worship experience by: adding specials (covering songs, spoken words, etc.), changing stage design to reflect the sermon series topic.-Networking with musicians and other churches.

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  Sevenly

  Apr 2013 - Feb 2015

  Customer support manager

  I am in charge of the direction of customer service and implementing ideas to further the customer experience. This includes a customer appreciation program. I also train my employees to use systems like Magento and Deposco. I also started and currently run the fraud detection program.

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  Credit repair cloud

  Mar 2015 - Oct 2019

  • Led a support team of 7 agents and lowered "first reply time" from 16 hours to 1-2 hours.• Hosted daily live software training sessions that had an average of 100 attendees.• Improved support team workflow by creating macros, writing articles for common support ticket issues, and writing standard operating procedures to ensure every agent could handle every possible issue.• Interviewed over 50 applicants and onboarded new support agents while also maintaining low firstreply time (1-2 hours).• Worked closely with developers to fix user issues within 24 hours. Show less

  • Copywriter

    May 2019 - Oct 2019

  • Customer Support Manager

    Mar 2015 - May 2019
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  Self

  Oct 2019 - now

  Freelance copywriter
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  Segmetrics

  Dec 2019 - Jun 2020

  Customer service manager
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  Science natural supplements

  Jun 2020 - now

  Head copywriter