Jodi Cordero

Experience

• 

  Carnival Cruise Line

  Nov 1995 - now

  * Trained and mentored incoming Sales Coordinators.* Designed, composed, and maintained all Sales Coordinator content, training materials, job aids. * Assigned team member job responsibilities and oversaw daily team operations. * Developed automated report processes for various reservations policy compliances through collaborative efforts with I/T resources. Implement associated training, auditing, and disciplinary process to contact center sales and service teams.* Improved overall sales team incentive processes through collaboration with the Finance team. * Developed new cruise and air reservations systems, including training and implementation to 800+ employee contact center, as part of a Project Management Team. * Coordinated production of key department special events, including annual elaborate awards shows. Show less * Coordinated all onboard group guest events and dining arrangements, serving as liaison between shoreside and shipboard operations departments. * Recognized opportunities to maximize revenue by up-selling and offering enhancements to create outstanding personalized, customized events. * Escorted several large special interest groups including technically complex band groups, Shape & Men’s Fitness partial charter, and Home Shopping Network/Suzanne Somers full ship charter featuring live broadcasts at sea. Show less

  • Manager, Guest Services

    Dec 2022 - now

  • Senior Coach, Groups Department

    Aug 2019 - Dec 2022

  • Sales Coordinator, Consumer Sales Strategic Initiatives

    Feb 2014 - Aug 2019

  • Personal Vacation Planner

    Jan 2010 - Feb 2014

  • Supervisor, Group Event Planning & Dining

    Jan 2006 - Jan 2010

  • Coordinator, Group Event Planning & Dining

    Jan 2001 - Jan 2006

  • Executive Resolutions, Customer Service

    Jan 1998 - Jan 2001

  • Customer Service Specialist

    Nov 1995 - Jan 1998