Experience

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  Taxand venezuela

  Dec 2014 - Dec 2015

  Tax accountant

  Outsourcing tax account, IRS and ISAE withholdings, review and conciliation with current laws Review of the book of purchases and sales under current laws. Consultation on tax matters.

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  Crowe horwath international

  Jan 2016 - Jun 2016

  Audit assistant

  • Performance the bookkeeping number of clients as well as prepare their VAT declaration, Financial Statements and tax-return.• Carry out tests and work papers, in order to verify and confirm that the balances reflected in the financial balances were indeed real, as most of the clients are banks, check a lot of credit portfolio, availability, fixed assets, bank reconciliations, among others.Unfortunately I had to leave the position to face a new challenge

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  Teleperformance portugal

  Aug 2016 - Jun 2024

  • Manage a team of 7 Leaders and around 100 Sales Representative, work on their development and provide them with training and support;• Identify potential risks and opportunities of improvement;• Coach, motivate, and retain staff and coordinate bonus, reward and incentive schemes.• Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance’s internal departments.• Driving and presenting the operational results (SLAs and KPIs), weekly, monthly, quarterly to the client. Create meaningful development plans and deliver feedback.• Efficiency in collaboration with other departments• Recruitment activities, Selecting and performing interviews to internal and external candidates. Following their onboarding after selection.• Create meaningful development plans and deliver feedback. Show less Teleperformance Portugal supports its employees by providing them with the right tools to advance their development. JUMP! It is a development program that identifies and prepares employees to assume new positions in the company in which I happily participated with the incredible coach Rogério Carmo. An incredible experience that developed my natural leadership with the necessary tools and best practices that help me to faced my first challenge as Voluntary Supervisor in the company.It was a great experience for me to work as new manager in such diverse multinational environment, which help me grow on a professional and personal level. Show less • Provide customer inquiries with timely and accurate responses, providing first contact resolution;• Assist less-experienced agents by sharing best practices; I was the principal SME for the Spanish Market, delivering continuously training to cover knowledge gap in the team.• Take personal ownership of customer requests and maintain accountability for follow-through;• Maintain security and confidentiality of our partner internal information and customer/account information;• Consistently implement coaching provided by management to reach departmental goals; Show less

  • Operations Manager

    Mar 2019 - Jun 2024

  • Team Leader

    Aug 2018 - Mar 2019

  • Volunteer Staff

    Nov 2017 - Aug 2018

  • Senior Specialist

    Aug 2016 - Nov 2017
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  Hoffer & associates 🇨🇭 executive search

  Jun 2024 - now

  Business coordination associate

  Providing key support to the Operation team that delivers recruitment solutions focused on C-Suite, direct reports and “hard to find” exceptional talent across the global financial services sector. I am responsible for the overall coordination of projects within the Leader’s Office, as well as working very closely with the COS to provide high-level management of the Leader’s diary and correspondence. -Business Continuity planning for the Leader’s Office;-Administrative organisation of the Leader’s Office Team meeting and ownership/management of the Leader’s Office Forward Planning Grid,-Working alongside the Head of Operations and HR, assist with recruitment to the Leader’s Office,-Coordination of interviews via email, whatsapp , phone calls or iMessage,-Implement and maintain procedures/office administrative systems,-Monitor and maintain a running list of all candidates,-Make autonomous decisions where appropriate, exercising tact, discretion and maintaining confidentiality,-Work alongside relevant departmental officers to ensure all the administrative and operational logistics relating to internal meetings attended by the Leader are properly organised and managed,-Deal with enquiries from internal and external contacts appropriately, which may involve sensitive and confidential information,-Arrange meetings and appointments, book meeting rooms, etc. including occasional special projects, where relevant, preparation and despatch of invitations to functions (e.g. meetings and dinners) and monitoring of responses,-Typing and preparation of documents as requested, including letters, reports and email correspondence some of which may include confidential and personal information and uses a variety of software applications to produce documents. Show less