Experience

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  Test engineer

  Mar 2006 - Nov 2006

  Omni-bridge systems
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  Quality kiosk technologies

  Nov 2006 - Oct 2009

  Senior test engineer
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  J p morgan

  Nov 2009 - Sept 2011

  Team leader

  - Worked in the capacity of Team Leader for this project, with a team of 7.- Involved in the Review of Funtional Requirement document and Test Plan.- Conducted the Daily meetings with Project Stake holders to get the defect resolutions on time.- Trained and provided guidance to Team members. - Carried out scheduling for test case execution and Test Reporting to managers and clients.

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  Veripark

  Sept 2011 - Feb 2015

  Client - GIB Bank, Saudi and SBM, Mauritius - Retail, Mobile banking Microsoft Dynamic CRM ReportingProduct Demo for Business Analysis - Business Requirement gathering - Requirement documentation - Change Management - Impact analysis on change requests - Change request proposal preparation - User Manual Preparation - Training to business users - Product demo for prospective clients Client - GIB Bank, Saudi . Masraf Al Rayan Bank, Qatar - Retail, SME and Mobile banking (Android App and iOS app)- Implemented quality assurance practices and procedures - Manages 5 member QA team assigned for Internet Banking (Retail/ Mobile and Corporate Internet Banking)- Preparation of Test Plan - Use Cases - Test Cases - Requirement traceability matrix - Defect reporting - Defect meeting with clients

  • Business Analyst

    Jun 2012 - Feb 2015

  • QA Leader

    Sept 2011 - Jun 2012
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  Capgemini

  Mar 2015 - Jul 2016

  Senior consultant - business analyst

  Client - NBAD bank, UAE - Retail Internet Banking Project - Agile Methodology - Implemented on Backbase platform using Agile methodology for deliveryBusiness Analysis: Requirement Gathering - Presentation of proposed solution to NBAD business - Close Interaction with NBAD Business and NBAD IT - Prepared the Requirements documents - Change Requirement Management - User manual preparation Defect management: Defect Analysis- Defect Reporting - Defect Review

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  Sabb

  Aug 2016 - Mar 2018

  Retail and sme banking business analyst

  Saudi HSBC - Working with RBWM (Retail banking and Wealth Management team of SABB bank (Saudi HSBC) as Business analyst for the implementation of new internet and mobile banking channels. Working closely with Business Teams and SABB IT - Involved with new initiatives of Retail banking business team, to introduce the latest HSBC group internet banking and Mobile banking platforms to SABB bank.- Involved with SABB business team, SABB IT, HSBC global team to implement the latest products and features as part of the Retail and SME banking channels of SABB bank.- Hand on experience obtained working with Retail banking and Wealth management business team of SABB bank Show less

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  First abu dhabi bank (fab)

  Apr 2018 - Sept 2019

  Business analyst - process integration

  FAB bank integration is one of the largest of its kind for the merger of two big banks (NBAD and FGB). The process integration team of FAB analyzed and defined the go to be model for operations process of the bank. The team analyzed, reviewed and accomplished formalization of the operations process.

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  Capgemini

  Oct 2019 - now

  Worked as Business Analyst with Capgemini in the project with FAB Digital team for migration of Contact center Services request from legacy systems to MS Dynamic CRM. Did the analyses for the Call center services request and helped the Capgemini team to implement the service request in dynamics CRM. FAB bank had introduced Whatsapp banking for their retail banking customer to enquiry on their account/ card details. Capgemini helped FAB to achieve implementing Whatsapp banking channel with the support of Infobip (Whatsapp partner). Did the analysis for this project to introduce the banking services through whatsapp

  • Business Analyst

    Oct 2019 - now

  • Business Analyst

    Oct 2019 - Mar 2020