Experience

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  Sunshine compan

  Sept 2004 - Jan 2016

  Sales associate

  Provided administrative support in bookkeeping functions, Monitored and contributed to inventory management, Answered phone and customer queries and submitted product orders, Taking phone orders, picking and packing orders, Deliverying orders when the ocassion arose, Handling the comapny banking, Monthlty Data entry for billing, In-Store Sales Associate

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  Pampered pet

  Oct 2013 - Dec 2013

  Grooming trainer

  • Provided excellent client and pet relations including relevant training; bathed, combed, clipped and shaped animal coats • Fitted grooming collars to restrain pets • Utilized calming techniques to manage pets effectively • Inspected pets for discomforts or diseases • Scheduled appointments and operated salon when owner were away.

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  Love your poochie

  Jan 2014 - Dec 2014

  Co-owner

  Welcoming customers and providing a tour of facilities, Identifying their needs and providing the service of grooming their pets, Providing advice on follow-up treatment, Carrying online marketing through local media, Sorting out the accounts, Renewing grooming stock, Creating and Planning Marketing Media and Promotions

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  Butterfield & vallis

  Aug 2014 - Nov 2014

  Junior clerk

  Checking the documents package for completeness for large food distribution warehouse, Assigning numbers to each incoming shipment for tracking and insurance purpose, Updating the freight books with details of all manifest or airway bills, Recording details of insurance claims, Updating computer of losses and claims, Filing of all completed shipping documents, Assisting the buyers in identifying shortages and claims to be made against suppliers, Assisting with numerous other clerical duties in the account department. Show less

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  The paws salon

  Jan 2015 - May 2016

  Owner

  Owning my own pet grooming salon, Welcoming customers and providing a tour of facilities, Identifying their needs and providing the service of grooming their pets, Providing advice on follow-up treatment, Carrying online marketing through local media , Sorting out the accounts, Renewing grooming stock, planning contiuous career development

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  Alexander mosher jewelry

  Oct 2015 - May 2016

  Jewelry consultant

  Designing and producing Jewellery, Maintaining up keep of the shop, Provided excellent service to customers

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  Currys pc world business

  Oct 2016 - Dec 2016

  Sales associate

  Asking the right questions to match customers with products, Trail blazing when It comes to customer experience, Contributing towards the overall sales performance of the store, Working across different departments and product ranges

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  Elbow beach bermuda

  Jul 2018 - Sept 2018

  Room attendant

  Maintaining cleanliness of guests’ rooms and housekeeping stockroom, Catering and anticipating guest needs, Making sure rooms are up to the hotels code of standards

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  Dog space ibiza

  Jul 2019 - Aug 2019

  Assistant manager

  Checking in clients, daily feeding and cleaning of dogs and facility, walking dogs, managing client payments, making and confirming bookings, administrative errands, facility tours for sponsors, and planning interactive activities for dogs.

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  Pets at home

  Oct 2019 - Feb 2020

  Dog groomer stylist

  Being responsible for all aspects of pet grooming and delivering a very highest standard of pet grooming, Exceeding our customers' expectations by delivering Pawsitively Outrageous Service within the salon, Providing excellent communication skills while dealing with customers and their pets on a daily basis, Assisting in ensuring excellent salon presentation is maintained and high standards are kept through cleanliness, safety and good standards of housekeeping, Assisting with the training and development of other salon colleagues. Show less

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  John lewis & partners

  Nov 2020 - Jan 2021

  Operations assistant

  Monitoring markdowns for clearance and promotions. Restocking new shipments within the fashion department. Organising the various brands for restock and clearance. Dealing with brand transfers or returns of last seasons fashions or faulty clothing pieces. Managing and checking received stock from suppliers.

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  Experian

  Feb 2021 - Mar 2021

  Digital transformation analyst

  Data Analysis- Reviewing the clickthrough rates and understanding what our customers search/type for when looking for information.Reviewing legacy information on which pages are most successful, what information needs to stay vs what information is never reviewed and could be removed.SEO / Taxonomy- Working with content creators to update documentation according to our findings in the key words and search fields

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  Anicca digital

  Aug 2021 - Oct 2021

  Digital marketing associate
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  Ledridge

  Dec 2021 - Feb 2022

  Sales and marketing assistant

  Creating marketing emails for electrical wholesalers, display and interior companies, and end users. Creating and planning social media post for Instagram, Facebook, and LinkedIn. Following up with any outstanding quotes, collecting feedback, and doing online research for potential customer.

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  Double doodle dog day care

  Feb 2022 - Jul 2022

  Dog groomer

  • Grooming dogs according to owner’s specifications• Managing bookings, and payments• Checking in/out clients and ensuring they are happy with service• Completing daily maintenance and cleaning, answering clients' queries• Performing monthly stock-taking• Updating customer information on POS system.

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  Green motion international

  Jul 2022 - May 2023

  Rental agent and admin assistant

  • Making sure clients are fully aware of their liability• Inspecting vehicle condition and charging where appropriate• Coordinating vehicle fleet• Managing the end of day banking• Organising car park and key check• Opening, and closing of the branch• Managing general administration task • Dealing with customer phone calls and emails• Liaising between branches and suppliers to ensure all vehicle maintenance and inspections effectively.• Ensuring all company standards are implemented and maintained accurately. • Training and motivating new staff members at various branch locations. • Organising and assisting with fleet maintenance all various branch locations. • Covering shifts at different locations when there is a shortage of staff. • Assisting with vehicle movements and recoveries on behalf of the company. • Supporting station managers with the planning, delegating and co-ordinating of the daily tasks. Show less

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  National windscreens

  Jun 2023 - Aug 2023

  Customer service administrator

  • Taking Inbound/outbound calls from customers and vendors• Phoning customer and booking in jobs• Scheduling work and update client details• Sourcing products in preparation for the client's booking• Updating and verifying insurance policies• Keeping database updated with stock inventory

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  Xma

  Aug 2023 - Jun 2024

  Service desk analyst

  • Experienced in leading, mentoring, and motivating a small team of Technical Analysts, fostering collaboration in a fast-paced industry.• Capable of delegating tasks effectively, monitoring performance, providing regular feedback, and coaching team members.• Expert level knowledge offering technical support to end users for Microsoft 365Google Suite cloud platforms.• Proficient in Active Directory, Entra ID, and Intune systems for onboarding and offboarding end users. • Capable of deploying installations, configurations and testing new hardware or software systems ensuring seamless integration with existing infrastructure. • Triaging and troubleshooting for Windows, IOS, Android, or Mac hardware and software faults before escalating for replacement/repair.• Strong hands-on experience using security management tools for Sophos, Mimecast, FortiGate and Cisco.• Proficient with using PowerShell commands for M365 and device management• Experienced with telephony set-ups with various platforms such as WebEx and Vodafone. • Managed and maintained accurate inventory of Microsoft 365 and Adobe licenses.• Developed and implemented strategies for proactive stock-level management to ensure billing guidelines are met.• Developed and maintained strong working relationships with third-party teams, vendors and support partners.• Ensured standard operating procedures were adhered to and that the service level agreements were met.• Identified opportunities for process improvement and system changes in the team’s operations.• Developed and maintained comprehensive documentation, including procedures, troubleshooting guides, and user manuals.• Provided regular updates on active request/incident tickets and monitored escalations and change approvals.• Effectively communicated with stakeholders across different departments to ensure alignment and collaboration. Show less

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  Air it

  Jul 2024 - now

  Service desk engineer

  • Providing clear direction to a team of Technical Analysts on the standard operating procedures for each client’s contract.• Acting as the first point of contact for customer logging tickets for service requests and incident support via the ConnectWise platform.• Overseeing the completion of incidents, requests, and escalations to adhere to the client's SLA.• Experience with change management. • Proficient with onboarding and offboarding of end users, ensuring they have all the required information and training to operate their device and software• Experience in troubleshooting Mac and Windows devices, as well as iPhones, Androids, and other IoT devices.• Experience using Datto RMM and Intune to monitor and manage endpoints.• Proficient in using PowerShell to complete M365 administration tasks and troubleshoot device faults/errors.• Experience with using Active Directory on-premises and Entra ID cloud-based to perform administrative tasks.• Experience with troubleshooting the Microsoft 365 platform, such as SharePoint, OneDrive, Teams, Viva Engage, and Outlook. • Experienced with using the CoreView and Giacom platforms to perform Microsoft admin duties.• Experience using TD Synnex to purchase various licenses for cloud computing services.• Experience with troubleshooting and providing administration support for telephony platforms such as 3CX, HVS, and Teams.• Experienced with out-of-box and autopilot set-up laptops for Windows 10 and 11 devices.• Experienced with setting up and supporting Multi-factor Authentication via Duo Security or Microsoft.• Experience providing remote support to users using ScreenConnect, TeamViewer, Quick Assist, or Teams applications.• Experience with setting up and troubleshooting client VPNs.• Experience with Sendmarc and Mimecast platforms to monitor email security • Assisting with the development and testing of automation through the Rewst platform to reduce repetitive service desk tasks. Show less