Experience

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  Oi

  Mar 2002 - Nov 2003

  Telecommunications technician

  ▪️ Leadership of the 1st team to implement and configure advanced data networks (Broadband) at Oi.▪️ Responsible for switching and billing data in telephone exchanges.▪️ Installation of telephony and PABX exchanges, support for configuration on Lucent, AXE, WSD, Alcatel, and Siemens exchanges.▪️ Training for new technicians in Lucent, AXE and WSD.

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  Contax

  Aug 2004 - Feb 2011

  Commercial analyst

  ▪️ Analysis, modification, and implementation of commercial and service provision contracts management.▪️ Creation and preparation of management reports, monitoring and evaluation of commercial proposals, and pricing support.▪️ Customer service team management, focused on operational and management improvement opportunities (SLA).▪️ Monitoring revenue and mapping contractual and operational opportunities.▪️ Leadership of six people, responsible for internal consultancy, business partner, diagnosis, planning, implementation, and measurement of results, process management, and new business projects.▪️ Preparation and analysis of technical-commercial documentation in pricing, supporting the execution and implementation of projects.▪️ Validation of requirements and functionality tests, as well as quality tests assessing usability and functionalities. Show less

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  Oi

  Mar 2011 - Jan 2024

  ▪️ BPO specialist, responsible for 2nd Oi's biggest project (R$300 million/year).▪️ Team management with six direct professionals and 450 outsourced employees.▪️ Management of high-value projects, responsible for leading multifunctional teams and budget management.▪️ Projects aimed at reducing costs (approximately 36% per year).▪️ Contract planning, budget, billing, and forecast.▪️ Budget/cost control and execution planning to ensure OKR.▪️ Guarantee the quality and consistency of information in short deadlines and critical moments as its adequacy to business management needs.▪️ Scrum Master in the “BPO Negotiation” project, from the Revenue Cycle Department, operational and commercial negotiation with the company's largest supplier to change contractual clauses, operational improvements, inclusion and exclusion of services and commercial discount. Show less ▪️ Leadership of multidisciplinary teams and conducting consultancy projects.BPS budget and billing management - R$300MM/year.▪️ Project management for operational management analysis through systematic compliance monitoring with clauses, KPIs, and special rules for each contracting area (various business areas).▪️ Cost reduction with an average 47% R$ 8 million reduction of the budget, improvement of processes with gains of approximately 40% in the execution time of activities, segregation between companies Oi x V.TAL with 34% reduction in scope and 47 % cost, change of RFP/RFI suppliers with 28% reduction in annual cost.▪️ Preparation of the budget plan, cost control, forecast, and OKR, including the report with analysis of deviations, evolution of margins, costs, and the proposal of corrective measures.▪️ Data analysis and implementation of solutions for process optimization.▪️ Identification of growth opportunities and preparation of action plans.▪️Management and negotiation of contracts with suppliers, ensuring compliance with deadlines, agreed conditions, and risks or possible inconsistencies/omissions mitigation.▪️ Participated in the entire construction and implementation of the largest BPO project in Brazil, in partnership with Accenture. Show less ▪️ Budget financial controller of information received from sales units.▪️ Support in the annual budget planning and monthly financial reporting preparations - analysis of deviations, the evolution of margins, results obtained, and the proposal of corrective measures.▪️ Support for compliance with the budget plan, calculation of the leading performance indicators and OKR, and creation and monitoring of the corresponding KPIs.▪️ Sourcing projects monitoring and implementation to seek better quality and financial return from operations measured by SLAs and KPI indicators.▪️ SLAs review, creation, and deletion according to operational reality and contract definitions.▪️ and support to the board in the use of new tools (Sharepoint, Navigator, DashPortal, and others). Show less ▪️ Institutional relationship with ANATEL (Telecommunications Regulatory Agency), Public Ministry, Procon and Medias.▪️ Technical manager and team leader (5 people) - monitoring inspections and technical audits throughout Brazil.▪️ Analysis and support to respond to demands, information requirements, letters, and administrative processes, interacting with different sectors of the company (Legal, Engineering, Finance, Planning, and Operations.▪️ PMO of the technical projects team for the 2014 World Cup. Show less

  • BPO Project Specialist Consultant

    Nov 2021 - Jan 2024

  • BPO Project Consultant

    Oct 2016 - Oct 2021

  • Senior Financial Analyst

    Aug 2013 - Sept 2016

  • Jr Financial Analyst

    Jul 2012 - Jul 2013

  • Telecommunications Manager

    Mar 2011 - Jun 2012
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  Terras do demo

  Jun 2024 - Aug 2024

  Responsible for logistics operations
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  Welvaart

  Sept 2024 - now

  Project manager

  Gestão de Projetos e Contratos (EDP E-Redes - Distribuição de Eletricidade, S.A.)