Experience

• 

  Radission blu

  Aug 2014 - Dec 2015

  Front office associate
• 

  Djubo

  Feb 2016 - Mar 2018

  • Account Manager

    May 2017 - Mar 2018

  • Sr.Executive -Customer Success

    Feb 2016 - Apr 2017
• 

  Expedia group

  Apr 2018 - Dec 2020

  Lodging partner
• 

  Djubo

  Feb 2021 - Jun 2022

  Senior account manager

  - Serve as the lead point of contact for all clients while building and nurturing trusted, long-lasting relationships- Negotiate contracts and close agreements to maximize profits- Develop strategies to grow existing accounts and ensure quality and cost-effective services- Training & development of Account Management Team

• 

  Rategain

  Jun 2022 - now

  Associate consultant implementation

  1) End-to-end delivery and execution of project initiatives and tasks as defined in the project plan and instructed by Team Lead to achieve project agreed goals working with project teams within agreed project timelines and project scope2) Assists the clients to measure project performance using appropriate tools and techniques in order to monitor project performance; identifies and quantifies variances, performs and manages corrective actions and communicates accordingly3) Implements the approved actions and workarounds required to mitigate project risk and impact across projects4) Responsible for managing and gathering requirements, constraints, and assumptions with clients and / or key stakeholders in order to establish the project deliverables, using a variety of requirement gathering techniques5) Supports team members to deliver high quality service from initiation through to project closure and handover to Relationship Manager.6) Manages certain stakeholders in the project delivery chain, owning the project communication at internal RateGain project levels and client project level7) Creates and maintain key project documentation, identifying project team members and owners, owning decisions and actions, owning and taking responsibility for timelines and managing relevant project timelines to ensure relevant tasks are completed on time, according to requirements and on budget8) Participates in continuous improvement initiatives to increase project and process efficiency9) Builds mutual trust and encourages respect and cooperation among team members.10) Works to ensure loyalty and trust handles oneself ethically follows RateGain core values and beliefs. Show less