Saikiran Sistla

Experience

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  SHAPES BROW & BEAUTY LTD

  Mar 2017 - Feb 2018

  Business Trainee

  As a Trainee, I played a pivotal role in providing comprehensive technical support to employees workingremotely. This experience involved troubleshooting and resolving various technical issues, contributing to the smooth functioning of the organization

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  Tech Mahindra

  Feb 2018 - Oct 2019

  Technical Analyst

  In my role as a Technical Analyst Trainee at Tech Mahindra, I leveraged my diverse experience as a Technical Support Associate for the Verizon USA project, showcasing a unique blend of technical proficiency and effective communication. The following key highlights outline my journey:• Technical Support Excellence: Provided exceptional technical support for the Verizon USA project,demonstrating expertise in diagnosing and resolving issues related to connectivity, network performance, and software configurations. Utilized advanced tools such as Traceroute, Ping, and Netstat to efficiently address customer concerns, showcasing a keen understanding of technical problem-solving.• Knowledge Transfer Leadership: Played a pivotal role in knowledge transfer by actively training employees in network architecture, protocols, security, and effective troubleshooting. Developed comprehensive training materials, including user guides and tutorials, to facilitate learning and skill development among team members. This involvement underscored my commitment to fostering a knowledge-sharing culture within the organization. Show less

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  Blaze Automation Pvt Ltd

  Oct 2019 - Jun 2020

  Information Technology System Analyst

  In my role as a System Analyst Team Lead at Blaze Automation, I seamlessly amalgamated my technicalexpertise with strategic business insights, leading to significant accomplishments in various areas:• Advanced Technical Analysis: Conducted thorough and insightful diagnoses of issues pertaining to theconfiguration of automation hubs and communication devices, notably ZigBee and Z-Wave. Employingadvanced analytical skills, I delved into system logs, network traffic, and wireless communication protocols. This comprehensive approach allowed me to proficiently identify and resolve hardware and software faults, mitigating malfunctions, and addressing performance degradation effectively.• Rapid Career Progression: Demonstrated exceptional skills and commitment, earning a promotion to Team Lead within a remarkably short span of six months. In this elevated role, I took charge of the complete lifecycle of designing, developing, and deploying automation products. My leadership extended to collaborating with cross-functional teams, ensuring seamless and high-quality delivery of customer requirements. The emphasis was consistently on aligning technical solutions with overarching business objectives. Show less

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  Cloud4C Services

  Jun 2020 - Nov 2021

  System Analyst

  As a System Analyst with Cloud4C, I seamlessly integrated my technical background as a Monitoring ToolsSpecialist for SAP Servers, effectively serving as a bridge between IT and business objectives. Key highlightsof my experience include:• Leveraged my expertise in configuring and customizing monitoring tools for SAP Servers to analyze andinterpret data, providing crucial insights into system availability, performance, and security. Ensured the timelyresolution of customer-related issues within defined SLAs, aligning technical solutions with businessrequirements.• Spearheaded a project aimed at optimizing operational efficiency by streamlining communication flows andreducing paperwork by 75%. Designed and implemented workflows, documented procedures, and developedtraining materials, fostering seamless processes across the organization.• Applied my technical acumen to deploy new application servers for clients, overseeing the configuration ofhardware and software components. Implemented optimizations to enhance server performance and security,aligning with the dynamic needs of the business.• Demonstrated a commitment to service excellence by closing tickets in a timely and accurate manner.Maintained comprehensive documentation on issue resolution and collaborated with cross-functional teams toidentify and implement process improvement opportunities, showcasing a dedication to continuousenhancement.This synthesis of technical proficiency and business-oriented initiatives underscores my effectiveness as aBusiness Analyst. I excel in translating intricate technical details into strategic insights, actively contributing toorganizational objectives, and facilitating the seamless integration of technology solutions with overarchingbusiness goals Show less

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  Elevance Health

  Feb 2024 - now

  System Analyst

  Experienced Scrum Master with expertise in HRSD and Onboarding services. Proficient in facilitating agile ceremonies (daily stand-ups, Scrum of Scrums, PI planning), sprint planning, and backlog refinement. Skilled in manual testing and requirement elicitation, ensuring alignment between business needs and technical implementation. Collaborate with product owners for continuous product enhancement. Utilize ServiceNow and Workday to optimize HR and onboarding processes and deliver high-quality solutions. Show less