George Koshy, PMP, SPC, CSM

Experience

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  Cigna Healthcare

  Jun 2008 - May 2011

  Enterprise QA | Testing Manager

  - Developed and implemented a robust Enterprise QA Testing Strategy for a $19M portfolio spanning 6 Lines of Business (LOBs) and encompassing 40 applications across the entire testing life cycle.- Managed and led an average-sized team of 45 professionals, including Business Partners, Business Analysts, System Analysts, PMO (Project Management Office) staff, Development teams, and Quality Assurance (QA) teams.- Ensured strict adherence to X12 EDI HIPAA regulations, achieving a remarkable 100% compliance rate for 270/271 Eligibility and Benefit transactions, bolstering the company's data security and regulatory integrity.- Spearheaded and directed the successful execution of CORE Phase 1 Certification testing program, positioning the organization as a leader in healthcare industry standards.- Innovatively drove cost savings and revenue enhancement initiatives, resulting in a substantial achievement of $2.7 million through the implementation of a streamlined Pharmacy Lean Prescription Drug List.- Enhanced business operations by reducing business process hand-offs by an impressive 34%, ensuring on-time and budget-compliant implementation of the Claim Workflow Restructuring Tool, leading to increased operational efficiency.- Played a pivotal role in aligning testing strategies with organizational goals, enabling the company to navigate a complex portfolio efficiently, meet regulatory requirements, and deliver cost-effective solutions while leading a diverse and talented team. Show less

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  Hewlett Packard Enterprise

  Jun 2011 - Jan 2017

  Program Manager | Delivery Manager

  - Exceeded sold engagement margin by 16% on a fixed price ALM/PC migration program by directing an enterprise-wide upgrade and standardization efforts.- Successfully migrated 1,050 projects under budget, delivering three weeks ahead of schedule, and generating $340K additional sales revenue through 3 change orders, resulting in a profitability increase of $132K.- Reduced build validation effort by 25% and development and test environment deployment time by 40%.- Achieved cost savings of $885K, decreasing time-to-market (TTM) by 30 days, and oversaw the enablement of First Pass Testing Automation across all 14 LOBs.- Increased the offshoring ratio from 30% to 57% to optimize resource allocation.- Streamlined overall process efficiencies by 40% through efficient management of a Cloud Service Automation Proof of Concept (PoC) migration to a consistent cloud environment.- Orchestrated the CMS Global implementation by instituting standardization of configuration management processes across North America (NA) and Europe, Middle East, and Africa (EMEA) regions, resulting in a 20% reduction in change error incidents. Show less

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  Honeywell

  Jan 2017 - now

  Global Leader | Customer Excellence Manager | Senior Technical Program Manager

  - Orchestrated a remarkable +24% average reduction in HVAC energy costs for over +70 Energy Optimization customers through effective coordination and implementation of AI-driven solutions.- Successfully managed operations at the Tianjin manufacturing factory, resulting in projected annual cost savings of $1 million for the flagship JACE 8000 product line.- Drove Agile transformation as a Scrum Master for three distinct teams, achieving a notable velocity improvement of +45% and reducing cycle time by 25%.- Enhanced product development efficiency by optimizing time to deliver new features by 20% through strategic implementation of KPIs focused on eliminating inefficiencies and improving transparency in the Product Development Life Cycle (PDLC).- Spearheaded the deployment of an end-to-end IoT solution across six manufacturing sites, resulting in a 28% reduction in waste, a 35% decrease in time to react, and a remarkable 23% improvement in Overall Equipment Effectiveness (OEE).- Proactively reduced the number of customer support tickets by 16% year-over-year by fostering a culture of comprehensive documentation, both internally and externally.- Elevated Time to First Response (TTFR) and Resolution Service Level Agreements (SLAs) by 30% through the strategic implementation of project management tools, knowledge-sharing initiatives, task automation, Root Cause Analysis (RCA), and best practice webinars. Show less