Fanny Pong

Experience

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  Kam Shing Printing Hot Blocking Ltd

  Jan 2003 - Jan 2006

  Merchandiser

  1. Business development in oversea market2. Sale and follow up order with local customers3. Sale and promotion in exhibition center4. Graphic design and produce layout

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  Datalink Business Solutions Limited

  Jan 2006 - Jan 2008

  Customer Services Executive

  1. To assist sale team to fulfill their target 2. To handle customers enquires 3. To follow up orders and delivery arrangement

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  Check Point Systems

  Jan 2008 - Jan 2011

  Customer Services Officer

  1. deal directly with customers either by telephone, electronically or face to face2. respond promptly to customer inquiries3. handle and resolve customer complaints4. obtain and evaluate all relevant information to handle product and service inquiries5. provide pricing and delivery information6. perform customer verifications7. set up new customer accounts8. process orders, forms, applications and requests9. organize workflow to meet customer timeframes10. direct requests and unresolved issues to the designated resource11. manage customers' accounts12. keep records of customer interactions and transactions Show less

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  Citic Telecom International CPC Limited

  May 2011 - now

  Account Services Manager

  1. Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service;2. Sell network solutions to Enterprise customers;3. Develop new business to achieve sales target;4. Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units;5. Ensure clients’ demands to be satisfied;6. Conduct reviews on accounts on regular basis to evaluate clients’ demands and usage of account; determine types of services/products and prices/fees satisfying the clients’ needs as well as the organization’s objectives;7. Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions Show less