Bill Parmenter

Experience

• 

  Frontier Communicaions

  Apr 1998 - Sept 2002

  Troubleshooting and Installer Technician

  Completed a large variety of task, including fiber optic splicing and repair, general telephone repair and instillation and locating.

• 

  Charter Communications

  Oct 2003 - now

  Field Operations Supervisor

  CHARTER COMMUNICATIONS, Wausau, WI 2002 to presentProvider of cable and telecommunications products. Field Auditor / QA Inspector Supervisor• Supervising the work of service, Field Auditors & QA Inspectors • Responsible for all activities which contribute to a positive customer experience • Responsible for a positive coaching experience across a large geographical area Quality Assurance Inspector II • Perform quality assurance audits & inspections• Inspect and document in house installation/service workmanship• Maintain QA/Inspection Access Database for management review• Monthly Facility inspectionsTechnical Supervisor • Supervising the work of service, system and senior technicians as assigned• Responsible for all services activities which contribute to customer satisfaction• Oversee scheduling of work and supervisory assigned personnel Show less