Justin Khoo

Experience

• 

  Cotton On Group

  Dec 2009 - Nov 2010

  Casual

  • Visual Merchandising store (Men’s, women’s and accessories)• Accepting and processing stock onto the floor• 100% customer service skills• Hitting team budgets and KPI’s• Running the floor and store (supervisor)• Working with the POS system (accepting stock, putting through customer sales, daily sales activity updates

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  Ozmosis (Rip Curl Group)

  Dec 2010 - Nov 2011

  Ozmosis

  • Learning about new product (warranties of watches, stretch of jeans, materials of product)• Visual merchandising mens• 100% customer service skills• Working with POS system (Transfers, checking of other stock in other store and putting through sales)• Hitting personal budgets and KPI’s• Opening and closing store (Counting tills/managing variances)• Running stock deliveries and putting product on floor

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  Factorie

  Dec 2011 - Nov 2012

  Store Manager

  • Training team (gridding team, prepping team for the day, keeping everyone hitting their targets for the day, giving them tips of customer service skills)• Running stock deliveries • Stock transfers to other stores• Visual merchandising all of the store (Changing wall bays/fixtures/tables and changing of product within store (Men’s, women’s and accessories)• Working out monthly/weekly/daily budgets• Opening and closing the store (managing money/variances)• Working with the POS system• Manager Tasks- Running the team, allocating tasks, helping team members reach their full potential, rosters, covering shifts, reporting to Head Office with results for the day, taking responsibility for incompetancy’s within the team, being creative and bringing new ideas to improve sales) Show less

• 

  Factorie

  Mar 2013 - Sept 2013

  • Managed a team of upto 10 casuals• Merchandise the whole store (Men’s, Women’s and accessories)• Running stock deliveres, accepting deliveries and transferring of stock to other stores• Opening and closing of store• Till register operations (till clearances, figures, accepting stock, opening and closing and sales)• Managing team: zoning of team members, allocating tasks for each team member, creating a positive, energetic vibe in store• Hitting budgets daily, weekly and monthly• Dealing with customer queries and problems that casual team members can’t deal with• Training the team on customer service, security bag checking and loss prevention issues Show less • Stockroom mangement (sorting out all styles/colours into boxes, accepting deliveries from other stores, dealing with discrepancies of transfers/deliveries, filling out delivery logs)• Fast paced environment: training the team to process stock in a fast manner, creating processes/strategies for the team• 100% customer service skills• Running the store when manager is on RDO’s or out of store• Merchandising the store (women’s, men’s and accessories)• Hitting budgets and KPI’s upto company standard• Training the team and creating/maintaining a fun environment Show less

  • 3rd In Charge/Caretaker

    Jun 2013 - Sept 2013

  • Assistant Store Manager/ Caretaker

    Mar 2013 - Jun 2013
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  Roger David

  Nov 2016 - Nov 2017

  Manager
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  Calibre Clothing

  Nov 2017 - Jun 2018

  • Flagship Store Business Manager

    Mar 2018 - Jun 2018

  • Assistant Store Business Manager

    Nov 2017 - Mar 2018
• 

  Versace

  Jun 2018 - Aug 2018

  Assistant Store Business Manager
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  JustKHOO Agency

  Jul 2018 - now

  Director

  A Model and Talent Agency focused on diversity, inclusiveness and individuality within its talent database, representing talent in Melbourne, Sydney and Queensland.www.justkhoo.com.au

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  Freelance House Australia

  Sept 2019 - now

  Director

  A Freelance platform for Talent across Australia working across Film & TV and Modelling industry. www.freelancehouse.com.au