
Harshal Ramteke
Guest Service Agent

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About me
# Udaan # E-Commerce # B2B,B2C # Supply & Demand Planning # Business Analyst
Education

CSJM University
-BSC Hospitality Administration/Management
Ordnance Factory Higher secondary school
-SSC SSC
Montfort School - India
2010 - 2011HSC
Experience

Tuli Imperial Hotel Nagpur
Dec 2015 - Jan 2017Guest Service AgentProvided courteous and professional service to guests who are checking into or out of the facility and to aid guests as needed during their stay• Assisted in providing access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner• Responsibilities include vacuuming, dusting, laundry, mopping and waxing floors and changing and laundering linen

Freelance
Feb 2017 - Apr 2019Business Development Executive-Inbound and outbound calling to approach clients and inform about the product.-Responsible for Live chatting, issue resolution and welcome call.-Handles sales promotions and sampling activities in all accounts.-Developing and sustaining lond lasting relationship with customers.

Udaan.com
May 2019 - nowRegional Lead• Identified new sales leads through researching organization and individuals on social media platform in Nagpur Territory• Pitched for new products, new developments in the company's products in lifestyle category.• Maintained fruitful relationships with existing customers• Contacted potential clients through email or phone to establish relationship and set upmeetings• co-ordinate with team for high visibility of brands and non brands than competitor , effective utlization of other marketing support.• Planning budgeting and implementing of primary and secondary targets.• Onboarding suppliers for new devlpoment in company staples and Fmcg category.• improve sourcing strategies to gain the maximum advantages from the market.• Design plan and implement sourcing and purchasing strategies for the city.• Maintained and Facilitated relationships with multiple vendors to ensure end to end service delivery across geography. Show less
Licenses & Certifications

Business Analyst
SkillEnableJan 2023
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