Octavio Barranco Fragoso

Experience

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  Microanalisis, S.A de C.V.

  Aug 2002 - May 2003

  Electronic Service Engineer

  Responsable for service laboratory, provide service, repair and preventive maintenance to the sample metalographic preparation machines, as well as the microscopy analisis of the final sample.Specify and approve the purchase of equipment from suppliersAnalyzed testing requirements of various products. Proposed and implemented methods and equipments that would detect defects introduced during the implementation process

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  SISTEMAS SINTEL S.A. DE C.V.

  Nov 2003 - Jan 2011

  Ingeniero Soporte Técnico

  Marketed and implemented software and electronic devices in a comunnication network oriented to employee attendance and production aplications. Due to data collection, time and attendance, and access control development, with a especial emphasis on biometric identification technologies and real time systems. Technical support.

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  Sonda

  Jun 2011 - Jul 2011

  Ingeniero de Campo

  As Field Service Engineer, provide support to manage and take care of the maintenance (troubleshoting) about Routers and Switches.

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  Troubleshooting Electromechanical engineer

  Jan 2012 - Dec 2012

  Field Service Engineer
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  Provetecnia, S.A. de C.V.

  Jun 2012 - Dec 2012

  Ingeniero de servicio

  Responsible for providing technical and customer support for installed systems. Diagnose, troubleshoot, repair and debug complex electro/mechanical equipment, X-ray systems, and computer systems and/or complex software. Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. Report design, reliability and maintenance problems or bugs to technical support. Work on complex problems where analysis of data requires an evaluation of identifiable factors.Exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.Other duties include maintaining excellent customer relations, professionally representing L3 equipment, assisting with customer training. Show less

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  Enter Computadoras y Servicios S.A de C.V.

  Jan 2013 - Mar 2013

  Support Analyst, tracking and monitoring (network) 1st. Level.

  Perform service network products assigned in maintaining operational hardware and software levels Soporte a Cliente en su red de computo, y equipos de telecomunicaciones. Identificando incidencias, y atendiendo fallas vía remota.Monitoreo en NOC, a clientes asignados.

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  General Motors de México

  Apr 2013 - Jul 2015

  Technical support IT LAN/CAN

  Responsible for support, maintenance and installation of communications network. (Computing, Telecommunications Audio-video). Primarily in a LAN (Local Area Network)-Monitoring, Care and monitoring of these incidents with the team of international support NOC (Network Operation Center).- Training staff on the end user computer system, failures related to service network. As well as communication equipment primarily VoIP (IP Telephony).- Analysis of growth prospects and optimization of services in operation. (Data Center, Switches, Routers, Access Points, IP-Phones equipment telecommunication Video- conference) As providers of these services.Follow up with engineers on-site support to resolve incidents reported by users .Analyzes and monitors the IT incident reporting. Active with on-site support groups for incidents reported to the Service Desk are addressed in a timely manner affecting as little as possible to the end user.Know in detail the global processes for implementing requirements and IT incident resolution.Participate actively with global teams to support IT technical problems remedy known desktop environment.Actively involved in ensuring incident resolution tracking established processes for solving problems, generating periods established root causes and implement mitigation plans Show less

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  INEE - Instituto Nacional para la Evaluación de la Educación

  Sept 2017 - Dec 2018

  Jefe de Telecomunicaciones

  * Gestión y desarrollo de los aspectos técnicos de acuerdo a la estrategia del área de TI de la Institución, que asegure la alineación con sus objetivos de gobierno en funciones públicas.* Supervisión de la infraestructura en Tecnologías de la Información, hacia el ámbito de asegurar la funcionalidad y eficiencia.* Seguimiento a proyectos con los involucrados (Stakeholders), así como con los proveedores de servicios; Con el objetivo de realizar mejoras a los procesos relacionados a las Tecnologías de Información en producción.* Gestión de la comunicación de estrategia en infraestructura a proveedores, en cumplimiento con las normas y estándares del gobierno público. Show less

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  Profesional independiente

  Dec 2019 - Aug 2022

  Ingeniero de soporte de TIC, Gestión Sistema Seguridad Información TI
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  Citibanamex

  Aug 2022 - now

  Business Information Security Officer (ISO) Sr. Analyst

  + Address security issues identified in the various information security programs+ Improve the efficacy of governance processes by identifying risks, monitoring controls, and remediating issues+ Ensure risk exceptions are raised, registered and closed on a timely basis and communicate updates and changes to the global standards+ Complete Risk Assessment process, including completing accurate inventory reporting, data classification, threat analysis, and action plans+ Test and validate that the business complies with applicable IS requirements; develop and implement IS policies and procedures+ Determine and validate appropriate level of controls are being implemented to safeguard sensitive data+ Develop Corrective Action Plans for all Information Security-related gaps and approve all closures through reviewing evidence to ensure each closure meets Citi Requirements Show less