Fredrick Childs

Experience

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  Marriott International

  Jan 1987 - Jan 1990

  Housekeeping Manager
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  Hyatt Hotels Corporation

  Jan 1990 - Jan 1992

  Director of Housekeeping Operations
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  PepsiCo

  Jan 1992 - Jan 1993

  General Business Manager
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  Foodservice By MGR

  Jan 1993 - Jan 1996

  Senior Asst. Executive Steward
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  Marriott International

  Jan 1993 - Jan 1999

  Assumed General Manager responsibilities and authority for a Convention Hotel with 1800+ rooms to include; Responsibility for the day to day operations, maintaining customer service standards of excellence, daily customer interface, along with problem analysis and resolution. Assumed complete responsibility for ensuring that all outlets followed hotel policy, conducted daily audits and reported recommendations for improvements, and monitored costs. Provided leadership, motivation and direction to managers and associates, insured total customer satisfaction and S.O.P compliance. Insured operations consistency and conducted troubleshooting, with recommendations for improvement.• Improved Interdepartmental Troubleshooting of customer service issues.• Established “Interdepartmental Customer Issues Review” process.• Successfully coordinated resources to effectively manage problems and generate solutions to ensure optimum operational standards at all times. Show less

  • Manager on Duty

    Jan 1996 - Jan 1999

  • Housekeeping Manager

    Jan 1993 - Jan 1996
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  Proudfoot Counsulting

  Jan 1999 - Jan 2003

  Senior Process Consultant

  Responsible for creating system, technology and process/ procedure improvements for various companies both international and domestic. Handled all aspects of business reconstruction from initial analysis and project development, through implementation and project completion. Prepared detailed procedure manuals and organized, advised and directed client “Task Force Teams” that identified process improvements, which resulted in better management and increased company efficiencies. Conducted business operations process mapping and critique, which identified opportunities for improvements. Trained clients in the methodologies of Area Development, Process Mapping and Implementation. Developed Management Reports, which encompassed key indicators that allowed for increased management effectiveness and communications. Collected and analyzed data from newly installed processes and developed assessment plan / tools to track the performance and results. developed tracking systems to monitor new initiative and new programs compliance.• Reduced Client Operational Costs by 90%.• 100% success rate in implementing new processes and procedures for various clients.• Uncovered “opportunities” for client companies which resulted in increased efficiencies and cost savings.• Fostered “synergy” between departments which resulted in increased efficiencies and better customer service.• Recognized for obtaining the “most opportunities” for a client, by Proudfoot Consulting.• Successfully built and cultivated relationships which led to further assignments and sales referrals.• Process mapped various systems and identified “bottlenecks” to performance and current process misalignment. Show less

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  J Mack Robinson College of Business, Georgia State University

  Apr 2003 - Mar 2013

  Business Manager

  Responsible for the day to day operations of the Managerial Sciences Departments Administrative Office, to include: Assisting the Chair of the department, working with various faculty, staff and administrators from other departments. Ensure the accurate and timely processing of reimbursements and Foundation Accounts maintenance. Efficient coordination of workflow, consistent focus on CPI (continuous process improvement) Maintain standards of excellence in customer service and attention to details, proactive management of student issues, student advising ,staff empowerment and goal setting. Ensure compliance with university policies and procedures, FERPA. Conduct weekly SORM meeting (Staff Operations Review Meetings). Review Spectrum reports and monitor expenditures. Oversees and manages department budgets (3 million), both State and Foundation funding sources.• Significantly revamped the departments Faculty Recruiting Process.• Improved staff customer service.• Reorganized department workflows which increased productivity by 75%.• Developed Departmental Standard Operating Procedures. Show less

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  Atlanta Housing Authority

  Oct 2013 - Jan 2014

  Manager of Housing Services
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  Athenahealth

  Jan 2015 - Jan 2019

  Reception & Office Services Manager
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  PwC

  Oct 2019 - Jun 2023

  Workplace Experience Senior Manager