Ali Amali

Experience

• 

  Ethos Integrated Solutions LLC

  Feb 2012 - now

  Sales & Client Relationship: Contacting potential and existing clients to generate more revenue to my department by introducing them to our new products and convince the clients to increase the scope of work when possible.Proactively develops client relationships by making efforts to listen and understand the client, anticipating and providing solutions to client needs and giving priority to client satisfaction. Also provide the client value added products to support and maintain our relationship. Projects Management: Manage the projects independently and perform quality checks on all my team deliverables, ensure standard operating procedures within my team.Maintain an accurate and up to date knowledge on research techniques and applications, developing the (Quantitative & Qualitative) studies based on the client’s needs, for the government and private sector projects.Design customized live dashboard for my clients to view and track their results in real time. Data Analysis: Analyze the data by using statistical techniques such as (KnowledgTrak, Excel & SPSS) turn the data into information and work closely with the directors to prioritize business information needs. I do the mapping results based on the criteria’s used for each client by linking the mystery shopping criteria’s to the questionnaire used in order to get the results mapped. Reporting: Prepare a wide range of reports (weekly, monthly, quarterly, and incident reports) based on different methodologies (PTM, Top 2 boxes & Overall scores). Presenting the report findings to top management. Show less Benchmarking: Developing and evaluating the customer journey mapping for our clients in order to help them to effectively target the factors which deliver the highest impact customer loyalty and engagement.Conducting benchmarking studies with local and international transportations companies such as (TransAD, Sharjah transport, Blueline taxi and Transport of London)Conducting benchmarking studies for all the banks across the GCC and organize the annual customer experience benchmarking index after doing the study in order to announce the winners. Quality Control: Ensuring all surveys and mystery shopping assignments are as per the client requirements and standard, reviewing each researcher and shopper work to ensure high quality, and reviewing all PowerPoint reports before sending them to the client.Maintain the quality standard by approving the researchers, mystery shoppers and proof-readers work, rejecting and returning unacceptable reports, update the job guidelines as per the company standards, keep a record of problems that happened while conducting the field work. Constant and training the field work team based on the problems and issues faced. Other Responsibilities:Analyze the data by using statistical techniques such as (KnowledgTrak, Excel & SPSS)Recruitment and selection of the new researchers and introducing them to the surveys systemResolve ad-hoc request from our clients Telephonic training and development of new shoppersResolving shoppers and other queries from the teamProviding valuable suggestions to ensure better methods of quality check, thereby confirming the authenticity of shopper visits Prepare executive reports at the end of each wave (Mystery shopping & Surveys) Show less

  • Measurement Solutions Manager

    Jun 2018 - now

  • Senior Project Analyst

    Feb 2012 - May 2018