Tim Pitel

Experience

• 

  LocalNet

  Apr 2012 - Jun 2015

  Local Area Network Technician

  - Analyze corporate need for LAN computer networking systems.- Design and present recommendations for required hardware, software, and system onfiguration.- Purchase approved hardware and software, and install networking system, including user stations.- Configure and test network and each workstation.- Monitor and maintain system at all times to ensure zero outages.- Backed up network regularly and implemented disaster recovery options when needed.- Tested hardware and software regularly.- Diagnosed and resolved hardware, software, and networking issues.- Replaced hardware when needed.- Implemented and monitored network security measures including data protection, secured email configuration, and malware, spyware, and viral protection.- Trained users on computer, voice mail, and other networking equipment.- Liaised with users to solve any existing system problems they were experiencing.- Provided technical support for all networked devices, including computers and voice systems.- Tested network, shut down, startup, and functionality, and maintained control and functionality logs.- Inventoried parts for emergency repairs and made repairs when necessary. Show less

• 

  Practical SQA

  Apr 2016 - Dec 2018

  QA Tester

  · Extensive critical thinking skills used to identify and resolve computer and network problems through the power of reasoning and deduction to lead to the most applicable approach.· Advanced language comprehension in computer languages and English reading, speaking, and writing (native tongue).· Advanced systems analysis, including designing system flow and incorporating changes to conditions when and where necessary.· Advanced problem-solving capabilities that identify complex issues, review possible solutions, and implement those solutions.· Ability to assess computer networking needs, including relative costs, and implement beneficial actions for the company and all users.· Over 2 years of experience in Quality Assurance Testing of both Mobile and Web-Based Applications using Manual Procedures and Automated Tools.· Extensive knowledge and experience in all stages of Software Development Life Cycle beginning from initiation and definition to deployment and support.· Experience in agile software development environment.· Proficient in analyzing Business/System Requirement documents, writing and executing Test Cases, Test Plans, Reporting and Tracking Defects.· Knowledge and Experience in every phase of Testing Life Cycle and Expertise in performing different kinds of testing like Black Box Testing, Functionality Testing, GUI Testing, Integration Testing, System Testing, Data Driven Testing, Backend Testing, Regression Testing.· Extensive experience and knowledge in tracking tools like JIRA and Bugzilla.· Expertise in writing SQL queries to perform back end testing.· Possess excellent communication and interpersonal skills, fast learner, strong team player with clear understanding and goal oriented approach to problem solving.· Exceptional ability to quickly master new software and apply full range of capabilities· Deep knowledges and good experience in computer networking Show less

• 

  Direct iT

  Jan 2019 - now

  - Coordinate internal resources and third parties/vendors for the flawless execution of the project- Ensure that all projects are delivered on-time, and within scope- Develop a detailed project plan to monitor and track progress- Manage changes to the project scope, project schedule- Measure performance using appropriate project management tools and techniques- Report and escalate to management as needed- Perform risk management to minimize potential risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive project documentation- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project- Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels- Track project performance, specifically to analyze the successful completion of short and long-term goals- Meet budgetary objectives and make adjustments to project constraints based on financial analysis- Develop comprehensive project plans to be shared with clients as well as other staff members- Use and continually develop leadership skills- Perform other related duties as assigned- Develop spreadsheets, diagrams and process maps to document needs Show less - Analyzing company's IT system and infrastructure.- Diagnosing IT system problems, inefficiencies, and weaknesses.- Planning a timeline for completion of projects.- Understanding client's business needs.- Implementing technological solution to meet business needs.- Analyzing and determining security threats.- Providing advice on technology best practices.- Collaborating with the technical in-house team to ensure familiarity with technology.- Training staff to use the new IT system.- Monitoring the success of IT solutions.- Producing detailed reports on the efficacy of the technology.- Perform other related duties as assigned Show less - Providing tier 4 support and network disaster recovery expertise. - Test and document system behavior, performance, and security. - Plan, design, and troubleshoot local and wide area network infrastructure, including routers, firewalls, switches, gateways, DNS servers, DHCP servers, clustering solutions, and related hardware, software, and services.- Provide specific detailed information for next-generation networking hardware, operating system selection, tools, and implementation techniques to meet customer’s requirements.- Survey network requirements of remote customer offices and campus buildings.- Analyze current network configurations and determine implementation requirements.- Plan present and future network capacity requirements.- Communicate with the customer, vendors, and sub-contractor to set engineering schedule.- Provide hands-on technical expertise to prepare network equipment, associated installation tools and logistics for remote installations.- Upgrade configuration of existing network equipment to support new features and functions.- Work with field installation contractors while they are on-site and provide all technical details to complete installations.- Support and troubleshoot scripting tool and the associated Application Programming Interface (API).- Support and troubleshoot the configurations created by the scripting tool to ensure accuracy to site specifications.- Work with teams, vendors, and contractors to determine the strategy for complex system changes, upgrades, and implementations.- Communicate technical procedures and processes to non-technical users.- Develop and maintain NetWiki knowledge repository.- Implement, upgrade, maintain, troubleshoot, and support Catalyst and Nexus switch platforms by maintaining a solid understanding of the switching technologies, remote management.- Perform other related duties as assigned Show less

  • Senior Engineer

    Aug 2022 - now

  • Project Leader

    Jan 2021 - now

  • Onsite Engineer

    Jan 2020 - now

  • Technical Support Engineer

    Jan 2019 - now