Monu Yadav

Experience

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  I.E & C.S pvt.ltd

  Apr 2012 - May 2016

  Customer Service Associate

  Managed Channel Partnerships and customer Support Engineering across Uttrakhand, Himachal Pradesh, Haryana, Chandigarh, Punjab, Uttar Pradesh, & and Delhi-NCR.Generated Service Revenue by leveraging Click Contracts, AMC, Consumable and spare Sales, and Call Charges.Efficiently tracked and monitored breakdown calls, ensuring prompt machine installations and resolutions.Strategically handled warranty transitions, maintaining high Response Time & and Down Time for machines under warranty/contract.Ensured optimal productivity and resolution of open calls, focusing on effective spare parts management. Show less

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  HCL Services Ltd

  May 2015 - Sept 2016

  Associate Engineer

  Functioned as an Associate Engineer responsible for the Delhi-NCR region.Generated Service Revenue through various avenues like Click Contracts, AMC, Consumable and spare Sales, and Call Charges.Tracked breakdown calls, ensuring timely machine installations and effective resolutions.Managed warranty conversions and upheld high Response Time & and Down Time standards for machines under warranty/contract.Ensured high productivity and resolution of open calls due to spares.

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  B.G. System

  Sept 2016 - Mar 2017

  Customer Support Engineer

  Managed Customer Support Engineering responsibilities for the Delhi-NCR region.Generated service revenue via Click Contracts, AMC, Consumable and spare Sales, and Call Charges.Tracked and monitored breakdown calls, ensuring timely machine installations.Strategically handled machines coming out of warranty, converting them into contract renewals.Maintained high Response Time and downtime for machines under warranty/contract.Ensured optimal productivity and resolution of open calls due to spares. Show less

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  Ricoh Company, Ltd.

  Mar 2017 - Jan 2018

  Customer Support Engineer

  Provided comprehensive Customer Support Engineering for the Delhi-NCR region.Generated service revenue through Click Contracts, AMC, Consumable and spare Sales, and Call Charges.Tracked breakdown calls, ensuring prompt resolutions and timely installation of new machines.Strategically managed machines coming out of warranty, converting them into contracts.Maintained high Response Time and downtime of machines under warranty/contract.Ensured optimal productivity and resolution of open calls due to spares. Show less

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  Kyocera Document Solutions India

  Feb 2018 - Jul 2023

  Led a team as a Customer Support Engineer and team Leader for the Uttarakhand, Uttar Pradesh, & and Delhi-NCR regions.Drove service revenue through Click Contracts, AMC, Consumable and Spare Sales, and Call Charges.Managed the tracking, monitoring, and timely installation of new machines, ensuring high customer satisfaction.Strategically converted machines coming out of warranty into contracts.Ensured efficient Response Time and downtime of machines under warranty/contract.Resolved open calls due to spares, maximizing productivity and customer satisfaction. Show less

  • Manager- Techno Commercial & Team Leader

    Jun 2021 - Jul 2023

  • Customer Service Engineer

    Feb 2018 - May 2021
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  MFI Document Solutions Limited

  Aug 2023 - Sept 2023

  Technical Support Manager

  During my time as a Technical Support Manager for the Hill area in Nairobi, Kenya, I was in charge of leading a team. My responsibilities included managing the tracking, monitoring, and timely installation of new machines to ensure high customer satisfaction. I also strategically converted machines coming out of warranty into contracts and ensured efficient response time and downtime of machines under warranty/contract. In addition, I resolved open calls due to spare parts, with the aim of maximizing productivity and customer satisfaction. Show less

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  Riso India Pvt. Ltd.

  Sept 2023 - now

  Executive- Channel Support Technical Engineer

  I oversee technical operations, managing edit workstations and post-production infrastructure. My role involves providing robust technical support to channel partners' engineers, reducing escalation ratios, and ensuring seamless workflows. I lead system productivity enhancement projects, uphold superior customer service standards, and collaborate with professional performance groups. Additionally, I strategically manage proactive equipment maintenance schedules to minimize disruptions.