Kim Farrand, CSM

Experience

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  Blockade Runner Beach Resort

  Mar 2015 - May 2017

  *Understand the overall market-competitors' strengths and weaknesses, economic trends, supply and demand etc. and strategically sell against our competition*Create, execute, and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence)*Maintain timely and accurate recording of activity to include appointments, calls made, and business leads*Support the General Manager and Director of Sales in executing the sales and revenue management activities to maximize performance Show less *Answer all incoming sales calls, return voicemails and emails in a timely manner, provide phone support to the front desk*Show the property to potential clients. Gather pertinent information from potential clients to send to the sales managers through the PMS system*Process signed contracts, enter tasks into the PMS system for follow up group needs, verify billing and routing information before group arrival*Act as on site contact for groups, especially when sales managers are unavailable*Provide support for the catering manager*Arrange transportation, activities, and dining as requested Show less

  • Inside Sales and Services Manager

    Jul 2016 - May 2017

  • Sales and Catering Coordinator

    Mar 2015 - Jul 2016
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  Proficient Learning, LLC

  Nov 2019 - Apr 2021

  *Primary point of contact for internal and external communication with B2B clients, production vendors, marketing agencies, facilitators, and contractors*Ensure project team understands all aspects of the scope of work with regard to their respective responsibilities *Liaise with key stakeholders and subject matter experts, including compliance, legal and regulatory, physicians, and IT (for implementation of deliverables) *Monitor and maintain project workflow by creating and managing timelines and tracking the budget throughout a project lifecycle *Identify changes to project scope, budget, and timeline and implement and manage accommodations when necessary *Organize and oversee all aspects of on-site logistics, venue facilities, food and beverage requirements, and attendee lodging and transportation *Govern sponsorship involvement and attendee logistics for all corporate events and conferences Show less

  • Project Coordinator

    May 2017 - Apr 2021

  • Project Manager & Marketing Coordinator

    Nov 2019 - Mar 2021
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  Avalere Health

  Mar 2021 - Jul 2024

  • Client Service Team Lead

    Jun 2023 - Jul 2024

  • Sales Training Senior Project Manager

    Jan 2022 - Jun 2023

  • Sales Training Project Manager

    Mar 2021 - Jan 2022
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  Purplemoon Learning

  Jul 2024 - now

  Account Director