Essakki Doss Shanmugavel

Experience

• 

  Wipro Digital Operations and Platforms

  Sept 2019 - Sept 2021

  Leveraged advanced data collection and analysis techniques to generate actionable insights, improving decision-making processes. Proficient in using SQL, Python, and other data-related programming languages to manipulate and analyze large datasets. Acted as a Functional Configurator and Upoint Configurator, as well as a Test Planner and Tester for various Defined Contribution modules, including 401(k) Enrollments, Contributions, Loans, Withdrawals, Vesting, Fund Transfers, Delinquency Support, and Direct Debits.Developed comprehensive test plans for various DC modules, incorporating detailed test cases based on business requirements, technical specifications, and client expectations. Created UAT plans to ensure systems operate as intended after enhancements or changes.Engaged in functional and technical discussions with clients and team members to resolve defects and enhance system performance. Played a pivotal role in identifying and mitigating potential issues through optimized test planning.Project Leadership and Training: Led projects in collaboration with onshore and offshore teams, managing multiple client engagements and conducting explanatory sessions. Trained new hires, providing clear guidance on their roles and strategies to navigate workplace challenges effectively.My experience blends technical acumen with domain expertise, making me well-suited for roles in data analysis, data science, and related fields. I am now seeking opportunities to leverage my skills in data management and analysis to drive business success and innovation. Show less -Documenting the reports and coordinate with team lead to resolve the issue. -Awarded for the outstanding performance in the team.-Developed in the Automation scripts for the web Application.-Automation Project Which Reduced the Manual testing effort of 8 hrs Works to 2 Hrs of Work, regression Phase.-Worked on the Maintaining and Debugging of code base of the Automation Project the different web applications that developed based on the requirement of 401(k) plan.-Worked on the Software Development Life Cycle (SDLC) of different interfaces (GUI/Web/Mobile App). Show less

  • Senior Analyst

    Jan 2021 - Sept 2021

  • Associate Analyst

    Jan 2020 - Dec 2020

  • Trainee

    Sept 2019 - Dec 2019
• 

  TSYS

  Mar 2024 - May 2024

  Customer Service Representative

  In my role as a Customer Representative, I provided exceptional customer service and conducted thorough credit analysis using SQL and Excel for data-driven decision-making. I evaluated creditworthiness, implemented fraud detection protocols, and managed credit card accounts to ensure timely payments and effective debt management. Additionally, I trained new hires and collaborated with risk management and collections teams to enhance overall customer experience and operational efficiency.

• 

  Entain

  May 2024 - now

  Customer Service Manager