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Philip Piccini

Philip Piccini

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location of Philip PicciniGreater Brisbane Area

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  • Timeline

  • About me

    Digital Storyteller and Game Designer

  • Education

    • Griffith University

      -
      Bachelor's Degree Information Technology

  • Experience

    • ManpowerGroup ANZ

      Jun 2010 - Sept 2014

      • Providing telephone support to end users relating to hardware and software, computer applications, networking connections and peripherals• Handling non-technical issues in relation to pre-sales questions, account issues, warranty, complaints and feedback• Meeting and exceeding individual key performance indicators including average call time, issue resolution, customer satisfaction, sales targets and escalation rates • Providing telephone support to end users relating to hardware and software, computer applications, networking connections and peripherals• Handling non-technical issues in relation to pre-sales questions, account issues, warranty, complaints and feedback• Meeting and exceeding individual key performance indicators including average call time, issue resolution, customer satisfaction, sales targets and escalation rates

      • Technical Support Specialist - Concentrix

        Feb 2014 - Sept 2014

      • Technical Support Specialist - IBM

        Jun 2010 - Feb 2014

    • Structerre Consulting Engineers

      Sept 2014 - Jun 2020
      Senior Technical Support Engineer

      • Providing system and network administration support for servers, network hardware, data storage equipment, virtual servers, printers, workstations, and other network connected hardware and associated software• Responsible for establishing and maintaining user accounts, file sharing, access privileges and overall network and system security• Design, implement, monitor, and troubleshoot network infrastructure (LAN/VLAN/WLAN & routing/switching)• Monitoring and testing of onsite and offsite backups• Administering Microsoft Azure and Office 365• Capacity planning for system storage, LAN and WAN bandwidth requirements, and server clustering for hardware virtualisation Show less

    • Logan City Council

      Jun 2020 - Mar 2021
      ICT Support Officer

    • Five Group Pty Ltd

      Mar 2021 - Oct 2022
      IT Systems Support Engineer

  • Licenses & Certifications

    • Database Administration Fundamentals

      Microsoft
      Aug 2014

    • Microsoft Certified Professional

      Microsoft
      Aug 2014

  • Honors & Awards

    • Awarded to Philip Piccini
      Quarterly Excellence Award ManpowerGroup ANZ Feb 2014 Presented in recognition of outstanding performance, contribution and achievements as a valued member of the Manpower team at IBM.
    • Awarded to Philip Piccini
      Tom Forester Memorial Prize Griffith University 2009 For outstanding performance within university studies