Karina Rosales

Experience

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  Rainbow Daycare

  Jun 2000 - Jun 2012

  Childcare Provider

  Successfully, manage the business for 10+years. Provide excellent customer service to the parents and their children. Became familiar with DSHS codes and regulation to run a WA state licensed facility. My duties were planning, organizing, teaching, accurate record keeping, tour facility, update database, and file my own business income taxes. Spanish speaking education and services in childcare. Enroll with Opportunity Council to provide a Child Care Nutrition Program.

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  Auto World, Inc.

  Jul 2012 - Dec 2014

  Automotive Customer Service

  Invoiced customers, created and update database, interpreted and translated, file, organize, data entry, inventory count, receiving and shipping.Act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

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  Baker View Christian School

  Dec 2014 - Jan 2016

  Administrative Assistant

  Support principal & staff in planning, supervision and evaluation students. Create and maintain students files. Translate for Spanish speaking families, coordinate school events, order office and teacher supplies. Establish and maintain effective working relationships with students, parents, staff, and the public. Posted payments into QuickBooks.

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  Best Childcare Development Center

  Dec 2014 - Jan 2016

  Director's Assistant

  Rebuild and co-managed childcare program from 2-40 students in a year, put all accounts up-to-date, supervise students and staff, trained new staff, DSHS monthly claims, and account receivable through QuickBooks. Marketing through social media: Facebook, craigslist, and business website. Tour the facility for prospect students and providing outstanding customer service.

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  Tony's Handyman Services

  Oct 2016 - Jan 2018

  Marketing

  Control the company image in all marketing materials such as: print and electronic formats, including online. Designed flyers, brochure, and create strategies that will reach all types of audience in the market. Keep business website up-to-date and contact possible clients through great customer service. Interpersonal communication that influences clients with outstanding negotiation skills. Participate in Chamber of Commerce to market and network with other businesses.

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  Opportunity Council

  Jan 2017 - Jan 2018

  Classroom Assistant

  Plan lessons, translate for Spanish speaking families, file, organize, prepare classroom, clean, supervise, taught the kids, bus monitor, prepare and food. Help parents to fill out their paperwork for kindergarten transition day or student file and sub when needed.

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  Moon Cheese

  Jan 2018 - Aug 2022

  Providing outstanding customer service to our vendors and customers. Reduce cost by finding and negotiation cost of supplies. Supervise and support employees on shift, perform administrative tasks, understanding basic warehouse functions; shipping/receiving, order pulling, ticketing/tagging, packing. Positive and able to demonstrate feedback as needed. Proficient in MS Office, MS Excel, QuickBooks, and Outlook. Trace & Track sheet, route orders through CH Robinson portal, UPS, and through customers required portals. Assist with export documentation. Assist Warehouse manager with cycle count and tracking inventory of various materials/products. Track and report any aged inventory to sales and accounting. Investigate/Communicate any variances or discrepancies to accounting, records inventory counts in Excel, and propose adjustments. Show less Deliver excellent customer service to existing customers and assist in onboarding new customers. Process purchase orders in QuickBooks, and coordinate with multiple departments including operations, shipping and accounting. In addition, provide administrative support to the internal sales team members as well as be a resource for external brokers and consultants. Prepared Sales reporting; daily report, weekly, one time a month. Coordinate the planning and process of trade shows. Spreadsheet, Update Monthly Sales by Key Customer report and distribute and create new reports as requested. Set up EDI connection as needed. Show less Responds to inquiries on the selection and availability of all services and products and on billing questions about all services and products offered. Helps resolve customer issues, promotes customer relations and sales activities performs data entry, maintained databases associated with customer information, processes cash receipts, completes data entry, and makes deposits, completes and maintains periodic reports, interacted with production, quality, and warehouse departments. Managed customer portals, EDI, Updated Excel format reports, audit support, sending out and coordinating tradeshow. Show less

  • Warehouse Supervisor

    Jan 2021 - Aug 2022

  • Sales Support Coordinator

    Oct 2019 - Dec 2020

  • Customer Service / Account Receivable

    Jan 2018 - Oct 2019
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  Employment Security Department

  Nov 2022 - now

  Bilingual Employment Development / Business Services Specialist