Katelyn Welch

Experience

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  Robert F. Kennedy Children's Action Corps

  Jun 2008 - Nov 2008

  Residential Counselor

  Worked with underserved youth in a residential setting to create a structured environment in which youth could succeed and reach individual goals. Fostered positive team-building experiences and creative outlets for clients.

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  Lifeworks, Inc.

  Nov 2008 - Jul 2012

  Case Manager

  Facilitated appointments and helped advocate for clients, acting as a liaison between health care professionals and families.Created and implemented Individual Support Programs for residents with developmental disabilities.Supported, guided, and supervised individuals to assist with accomplishing goals.Executed weekly budgets with clients.

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  Provincetown Art Association and Museum

  Jun 2011 - Oct 2011

  Art Administration Intern

  Performed data entry, querying, mail merges, and reports on SAGE fundraising database in a deadline-driven environment.Conducted research on individuals of importance to PAAM on WealthEngine.com.Supported the installation of an exhibition of 300 small artworks and the de-installation and auction of 200 paintings and sculptures.Researched and cross-referenced PAAM’S permanent collection with major corporate collections for centennial celebration.

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  Patrick Painter Inc.

  Feb 2013 - May 2013

  Gallery Administration Intern

  The first point of contact for guests to the gallery. Answered questions relating to the gallery, artists, and exhibitions. Utilized Artsystems Gallery Pro and Art Base to update Gallery's sales and acquisitions. Managed Google Alerts, formatted press articles, and photos on Photoshop. Diligently updated artist bibliographies and biographies.

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  Provincetown Art Association and Museum

  Jun 2013 - Aug 2013

  Art Education Intern

  Created mail merges, e-blasts, and press releases on Constant Contact. Generate flyers, posters, and info cards for summer workshop series on InDesign. Created and designed museum Instagram account. Ran new student orientations for 200 workshop participants. Planed and adjusted children’s programs as necessary. Researched potential teachers for future workshop series.

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  Cape Cod Chamber Music Festival

  Jun 2013 - Sept 2013

  Office Administrator

  Assisted Executive Director with daily tasks including faxing, filing, and office management. Communicated effectively with outside parties on behalf of organization. Efficiently tracked and processed ticket orders in a deadline-driven environment. Oversee will call ticket office at concerts, and manage concert volunteers.

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  Museum Educators of Southern California

  Dec 2013 - May 2014

  Student Consultant

  Conducted nine interviews with people of interest to the organization and consultancy. Performed a detailed cohort analysis of comparable organizations and suggested relevant and credible recommendations for MESC focused on staffing, membership, brand, business plan, and revenue.

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  Centers for Research on Creativity

  May 2014 - Nov 2014

  Lead Data Administrator / Administrative Assistant

  Led a team of three data entry assistants in entering over 500 surveys.Created multiple individual spreadsheets for unique surveys. Formatted surveys using Word and InDesign.

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  ESMoA

  Jun 2014 - Aug 2014

  Summer Camp Intern

  Assisted with the organization of a four-week summer camp. Organized, assembled, and stocked the studio according to the teachers needs. Planed and executed cumulative art walk successfully partnering together teaching artists and students with local businesses. Contacted parents, students, teachers, and community partners as needed regarding camp and the art walk. Worked in a team environment with other full and part-time staff to ensure the art camp and museum programming was successful and relevant to the current experience. Show less

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  Los Angeles Philharmonic

  Oct 2015 - Apr 2020

  Effectively hired and supervised staff of 5 and 20 volunteers by implementing company policies, protocols, work rules, and disciplinary action. Developed team communication and workflow policies using Slack, Trello, and Smartsheet for effective and timely completion of projects. Approved and routed museum staff timecards to payroll weekly. Responsible for tracking expenses, invoices, credit card purchases, and receipts. Reconciling projected costs and actuals for multiple budgets. Streamlined management operations of outside contractors for exhibit installation and museum maintenance, including schedules, vendor quotes, invoices, and contracts. Booked over 100 tours per year, ensuring that all groups had a relevant and engaging experience. Used museum expertise, customer service skills, and analytical nature to resolve customer concerns and promote satisfaction. Show less

  • Hollywood Bowl Museum Manager

    Dec 2018 - Apr 2020

  • Hollywood Bowl Museum Associate

    Jul 2017 - Dec 2018

  • Hollywood Bowl Museum Assistant

    Oct 2015 - Jul 2017
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  South Coast Botanic Garden

  Sept 2020 - May 2024

  Reconcile $4M Development Department budget, ensuring all revenue is captured timely and correctly in Altru database.Create and implement policies and procedures for accurate data entry for all Blackbaud Altru CRM users. Oversee connections between Altru Database, Research Point, Merchant Services, Target Analytics, Cuesum, and Social Good Software. Liaise with accounting department weekly to ensure Garden revenue is reconciled between the database and accounting software; implement procedures to ensure documentation is collected and available for yearly audit. Create and analyze attendance and revenue dashboards for Garden leadership tracking financial performance across multiple exhibits and seasons and recommend actions based on analysis. Show less Generate, manage, and monitor all General Admission and Exhibit tickets for approximately 35,000 monthly visitors in Altru CRM. Act as senior manager available for customer service inquiries and escalated customer issues.Create unique ticket sales and attendance queries for leadership; run daily reports ensuring data is recorded correctly.Responsible for maintaining data integrity, ensuring all sales order and revenue information is accurately captured and reported.Monitor, update, and reconcile annual Admissions and Merchandise budgets totaling more than $500,000.Responsible for purchasing, tracking, and merchandising Garden's retail experience, averaging $10,000 in gross sales per month.Implemented an employee incentive program for motivating the Visitor Services team to provide a positive guest experience.Assist team in reaching membership sales goals through monthly staff meeting coaching. Evaluate processes to create efficiencies with staff and resources. Show less Train and motivate 17-person Visitor Services staff to maximize ticket sales and facilitate distribution of information regarding exhibits and events.Maintain an efficient and pleasant box office experience for all members and guests.Reimagined check-in experience to serve 2,000+ visitors daily.Responsible for launching, editing, and reconciling tickets for four unique concurrent programs on ACME and Altru.Track all Garden attendance and use historical data to project revenue for the next year.Provide weekly revenue reports based on attendance and tickets sold using the query and reporting functions of the database. Show less

  • Associate Director, CRM Services

    Sept 2023 - May 2024

  • Associate Director, Membership and Visitor Services

    Jul 2021 - Feb 2024

  • Manager, Membership and Visitor Services

    Sept 2020 - Jul 2021
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  Homeboy Industries

  May 2024 - now

  Advancement Operations Manager