Joanna Azzi

Experience

• 

  Blédina

  Jun 2013 - Jul 2013

  Sales Promoter

  Explain the constituents of some Blédina products and give recommendations for mothers depending on the products’ benefits for their kids.

• 

  Saint Charles Hospital

  Jul 2013 - Jan 2014

  Clinical Dietitian

  Dietetic responsible that consist of prescribing diets and providing recommendations for the patients. I was also responsible of food service such as food quality and quality control.

• 

  Sacre coeur hospital

  Jan 2014 - Jan 2014

  Clinical Dietitian

  We studied how to feed renal patient, we also learnt how the machine purify the dialysis patient’s blood. In addition, we delved deeper into artificial nutrition such as enteral and parenteral feeding.

• 

  Chronic Care Center

  Feb 2014 - Mar 2014

  Assistant Dietitian in Public Health

  Nutritional intervention for diabetes and thalassemia patients: patients and family education, diabetes control through carbohydrate counting skills.

• 

  Abela Delices

  Mar 2014 - Apr 2014

  Food Service Specialist

  Responsible for food safety and quality control in order to prevent contamination based on HACCP concept.

• 

  Freelance, self-employed

  Jul 2014 - Jun 2016

  Dietitian and Food Consultant

  Coordinating all phases of nutrition care including nutrition assessment and evaluation, care planning, monitoring, education and counseling of hospitalized patients and outpatients in a variety of settings.

• 

  Zaatar W Zeit

  Sept 2014 - Jul 2015

  Mystery Shopper

  - Auditing food quality, cleanliness and service.- Reporting.

• 

  Sista brown’s pop up store

  May 2015 - Jun 2015

  Sales Supervisor

  - Manager of a team of 5 persons.- Development of a business plan covering sale, revenue, and expense controls to meet agreed target.

• 

  Ministry Of Public Health of Lebanon

  Jun 2015 - Dec 2016

  Health Inspector Officer

  - Auditing and monitoring food production, storing, manufacturing and distribution processes in all establishments dealing with food.- Updating detailed statistics covering all food establishments.- Implementing grading system to encourage food establishments to provide customers the best food safety and quality.

• 

  Ministry of Public Health of Lebanon

  Dec 2017 - Dec 2018

  Health Inspector Specialist

  - Team leader of health inspectors in Mount Lebanon Governorate.- Created plans and communicated deadlines to ensure projects were completed on time.- Carry out training courses for health inspectors.- Reporting and organizing inspectors’ inspections.

• 

  Paarcels

  Dec 2020 - Apr 2021

  Operations Manager

  -Coordinate delivery of contracted solutions at program level an in full accordance with outlined cost, scheduling and quality terms.-Responsible for ensuring that the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization-Identify, develop and maintain relations with clients and subcontractors to drive billed revenue for attaining set revenue targets.

• 

  Cibus holding

  Apr 2021 - Aug 2021

  Food Safety Specialist

  -Develop and implement food safety programs in compliance with regulatory requirements.-Conduct audits and inspections of food processing facilities and distributors to ensure compliance with safety standards.-Design, implement and maintain documentation systems and records required for regulatory compliance.-Provide training to employees on proper food safety handling and storage practices.-Conduct risk assessments of food production processes and develop plans to minimize hazards, including allergens, biological, chemical, or physical contamination.-Investigate and track food safety incidents, perform root cause analysis and recommend corrective actions. عرض أقل

• 

  BPM - Cleaning & Maintenance

  Aug 2021 - now

  Responsible to ensure that all operations and services meet the established quality standards and comply with relevant procedures and regulations and aiming to the client expectation. The quality controller has to ensure conformity throughout the organization process and workflow, by maintaining and improving the quality standards and processes of the organization, ensuring customer satisfaction, and promoting a culture of excellence.-Collaborate with the upper management team to set quality and environmental standards.-Develop, implement, and maintain quality assurance standard operation procedures in compliance with industry standards and customer expectations.-Identify quality assurance processes to ensure criteria are met at all times.-Execute tests to review product/service adherence to the company standards, to identify areas for improvement.-Record findings and relay this information to the service team.-Brainstorm ideas to increase productivity and performance of the production line while maintaining accuracy in quality-Make crucial decisions in favor of cost-efficiency without compromising on quality and environment-Oversee service to ensure conformity in final intervention processing-Raise nonconformance reports-Provide regular training to improve client satisfactory rate and promote a culture of continuous improvement.-Maintain accurate and up-to-date documentation of quality control procedures, test results, and other relevant records. Prepare reports and presentations summarizing findings, trends, and improvement recommendations.-Collaborate with other departments and stakeholders to implement changes that enhance effectiveness. In addition to ensure consistent quality control and applying environmental procedures throughout the organization.•Collaborate with the CRM to gather feedback from clients and implement corrective actions to enhance customer satisfaction. عرض أقل • Interact and correspond with prospective clients.• Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets.• Providing offers regarding home maintenance• Explaining FIX (Home Maintenance) services to customers• Negotiate with client for environmental efficient services delivery at profitable fees• Sending Proposal by mail and/or WhatsApp, to prevent excess paper usage following up to close the deal• Sending agreement to be signed• Discussing with the accounting department dues collections• Fill request on software, in addition to client data to prevent excess paper usage• Registering of work orders for dispatcher and FM Engineer to schedule a site visit / preventive maintenance, once the payment has been settled • Checking site visit date on software and communicating it with client (Rescheduling is possible upon client and/or FM Engineer requests)• Preparing and Sharing Condition report along with its pictures with client (if any intervention was done)• Receive the quote from the chief technical engineer and share it with the client, if any• Responsible for ensuring that the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization• Responsible for maintaining records about each and every intervention• Perform other related duties as required عرض أقل

  • Quality Management Specialist

    Mar 2023 - now

  • Customer Relationship Management Specialist

    Aug 2021 - Feb 2023