Gaston Spence

Experience

• 

  Hapag-Lloyd AG

  Jun 2008 - now

  • Focuses on coaching and developing staff to execute all the required procedures and functions. • Monitors terminal operations to ensure work is flowing in accordance with defined processes. • Accountable for problem resolution with customers, vendors, and other offices within the company. • Identifies opportunities for cost reduction and cost control. • Negotiates contracts with vendors, evaluating that all established requirements met. • Develops projects for new business and smoother workflows• Establishes benchmarks for terminal operations coordinators • Focal point for emergency response and security issues at the port. • Tracks vessel productivity by issuing/reviewing Terminal Performance and /or Productivity Reports. • Verifies and analyzes stevedoring, terminal and port service invoices for accuracy. • Arranges Vessel, Port and Cargo Operations in accordance with local rules / regulations and safety / security procedures.• Traces shipments to assure that all containers load as booked.• Provides forecasts to terminals and vessel planners on cargo set to sail.• Assures vessels are loaded and unloaded in a timely fashion.• Initial point of entry for claims, notifying the proper parties of damaged equipment / cargo and arranging for surveys.• Maintains all vessel arrival and departure information.• Validates invoices for storage, reefer monitoring and various terminal costs.• Reconciles cargo booked for vessels at cut off dates to avoid imbalances at the terminal.• Arranges and provides costs for special shipments (i.e.: out-of-gauge, stowage, lashing, securing).• Solves terminal booking problems and assists Customer Service departments with issues.• Work Orders (WOs) control and approval• Annual Self Supplier Audit • Evaluate Feeders vendors and development of CCA and B2B liabilities.• Analysis of monthly Internal Control Check List (monthly Work Orders self-audit)• Projection of monthly accruals Show less

  • Port Operations Manager

    Jun 2008 - now

  • Port Terminal & Operations Manager

    Jun 2008 - now