Daniel Hrib

Experience

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  Atexis SRL Romania

  Oct 2013 - Jan 2015

  Design Engineer

  Preparing tehnical documentation for AIRBUS aircrafts A380 ,A330 and A340 , respecting the work documents procedures specific IPC (Illustrated Part Cataloq) department. Main Activities:• Technical analysis on the basis of consultation of the technical dossier (all the source data), Investigation of impact on IPC/IPL/Spares projects documentation (automatic, semi-automatic, manual).• Analyze the information's from drawings and pdf. file in case of Service Bulletins and create specific project update • Creating and incorporating in SAP all modifications required by customer in documentation (drawing, service bulletin ).• Comparing the information in the documentation ordered by customer with the one from SAP.• Ensuring the delivery of the projects without errors and respecting the deadline set by client Show less

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  GfK

  Jul 2015 - Apr 2016

  Data Coder Analyst

  Responsible for quality, analyze and update of electrical products in GenIFR database. Main activities:• analyze items in Genifr database based on proper informations collected from web sites and brochures;• updating and correcting the information contained in the database;• quality assurance of the products in Genifr database;• matching the received data in order to appropriate items in the Genifr database;• updating and correcting the information contained in the database;• ensuring the delivery of data respecting the deadline Show less

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  Xerox

  Apr 2016 - Nov 2017

  Responsible for the planning of large number of people(500), in order to use the right agents (skills) at the right time (time) in the right numbers, such that operations achieve it's financial, quality and quantitative objectives in it support domain.Main activities:• Perform statistical analysis and identify call arrival patterns such as growth, trends and seasonality and ensure integrity of the data by normalizing the historical data to build a stronger base for long term forecasting • Responsible for all facts call/workload volume forecasting (predicting trends in call arrival, AHT, call pattern trending and all shrinkage factors).•Calculation the staff resources, necessary amount of people in order to cover the volume forecasted• Ensure accuracy of forecast by monitoring the performance of the capacity plan on all key drivers quantifying their impacts on service level each week.• Compare on a weekly basis the forecasted and realized and take actions to improve• Responsible for developing strategic long & short-range workforce management plans for the contact centers • identify and recommend opportunities to improve operational efficiency and effectiveness. Show less Responsible for delivering accurate and timely schedules for Xerox clients containing large numbers of agents and multiple lines of business.Main activities:• Working in partnership with both Operations and other Workforce Management team members to identify customer contact trends to ensure appropriate resources are available to support business needs. Gather statistical information and create/update historical databases;• Ensure all exceptions are accounted for based on associate availability information as well as optimal business requirements;• Incorporate contact center data from long and short range forecasting (e.g. call volume, AHT, agent productivity, vacations, attrition);• Schedule all off phone activities such as team meetings, coaching, training etc;• Update parameters within the workforce management system to ensure most efficient scheduling of resources to meet service level and productivity goals;• Work closely with the Operations Team to ensure respective lines of business are in line with requirements and associate availabilities are conducive to the business needs Show less

  • Workforce Management Planner

    Jan 2017 - Nov 2017

  • Workforce Management Scheduler

    Apr 2016 - Jan 2017
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  Accenture

  Nov 2017 - Apr 2019

  Program and Project Management Analyst

  Responsible for project management processes, tools, techniques, templates, management reporting(SLA) and changes for multiple projects for a specific client.Main activities:• Weekly analysis for the progress of the projects.• Monthly financial analysis for all projects between what was forecasted and what was realized for spend/savings.• Analysis for all projects accordingly with the established planning.• Automatization of processes using VBA programming.• Prepares and delivers analysis and presentations for the customer • Assist and/or lead process improvements to address key program challenges• Develop and manage internal communications across the account team .• Single point of contact for the account issues.• Dashboards/Metrics for the client (For all service components the report shows the volumes received, processed, and in which status (received, in progress, completed), at the date of report – e.g. total requisitions received, rejected requisitions etc.)• Country Service Management Status (Showing how Accenture is performing against agreed Performance Indicators and Service Levels, via BPO Navigator) • Completion of document inspections and quality checklist Show less

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  Expleo Group

  Apr 2019 - now

  Project/Development Lead

  Managing the development of the electrical and electronic components(ECUs) from concept to industrialization and serial production using agile/waterfall methodologies.Main Activities:•Acting as the single point of contact for the Product development and ensuring the information flow between the Suppliers and internal stakeholders such as Architecture, Product Lines, Product Planning, Customer Business Units and Management.• Managing RFI, RFQ and Product Development using waterfall and agile development until SOP• Monitoring overall progress, planning and managing project risks• Managing the following documents: SW requirements, HW requirements, System requirements.• Issues Management for the product• Supplier management for the component development• Close collaboration with purchasing and supplier quality teams and are defined as meeting technical, timing, commercial, and quality objectives.• Leading the technical APQP deliveries for the component development• Managing modifications during the project (reglementation changes, product requests, quality feedback).• Ensure evidence of process adherence is well documented, readily available to data management systems• Adapt the functional standard of the component to project, adjust functions and system performances and write chapters of projects expectations• Continually improve the development process and work closely with Component Organization Management, Purchasing and Quality to make the process more efficient. Show less