Jeff Grimes Jr

Experience

• 

  Heinrich Chevrolet

  Dec 2010 - Aug 2011

  Sales Consultant

   Assist customers in selecting the right vehicle and getting them a price. Filling out and handling the correct paperwork during the selling/delivery process.

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  Ingram Micro

  Jan 2014 - Jun 2017

   Enabling profitable sales activations and manage pipeline. Maintain and manage partner relationships. Lead educational sessions with customers and help support sales in closing deals. Single point of contact for customers. Strategic relationship/partnership building skills- listen attentively to solve problems and use tact and diplomacy to find common ground to achieve a win-win outcome. Handle customer inquiries and complaints. Speak with angry customers to repair trust, and locate resources for problem resolution and design the best option to come up with a solution. Show less Executing sales strategy to proactively drive Cisco Smart Service Opportunities.Subject matter expert on Cisco products, tools, processes, and promotionsCommunicate internal and external associates and customers on SMARTnet ServicesDevelop and maintain relationships with top 100 accounts in the GovED territoryUtilizes Ingram Micro and Cisco tools (familiar with IMpulse, IMTellitrak, Excel, PowerPoint, CSCC, CCW) to deliver prompt quoting and maintain SLA.Create Smartnet quotes using Cisco's CSCC tool. Show less

  • Market Develpoment Specialist- Cisco

    Apr 2017 - Jun 2017

  • Channel Account Specialist- Public Sector (Cisco)

    Nov 2015 - Apr 2017

  • Market Development Specialist- Cisco Services

    Jan 2014 - Nov 2015
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  Tech Data

  Jun 2017 - Mar 2018

  Solutions Rep (Cisco Services)

  • Executing sales strategy to proactively drive Cisco Smart Service Opportunities.• Subject matter expert on Cisco products, tools, processes, and promotions• Communicate internal and external associates and customers on SMARTnet Services• Develop and maintain relationships with top accounts in the Central Territory• Deliver prompt quoting and maintain SLA.• Create Smartnet quotes using Cisco's CCW-R tool.

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  Niagara County Sheriff's Office

  Aug 2017 - Apr 2021

  Correctional Officer
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  TD SYNNEX

  May 2021 - Apr 2022

  Vendor Solutions Representative

  • Performs customer engagements, quote follow up, pipeline management• Executing sales strategy to proactively drive Cisco Smart Service Opportunities.• Subject matter expert on Cisco products, tools, processes, and promotions• Communicate internal and external associates and customers on SMARTnet Services• Develop and maintain relationships with top accounts in the South Territory• Deliver prompt quoting and maintain SLA.• Create Smartnet quotes using Cisco's CCW-R tool.• Act as a primary point of contact that is responsible for the management and growth of relationships. Show less

• 

  GDT - General Datatech

  Apr 2022 - Apr 2024

  Senior Client Services Manager

   Work with assigned Account Managers and their clients on all Smartnet renewals. Creates Smartnet renewal quotes using Cisco’s CCW-R tool. Use an in-house Quoting Macro to provide customers with their quote showing their cost. Process all Custom PO’s in SAP. Maintain and manage pipeline for accounts

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  IMA Life North America

  Jul 2024 - now

  Customer Service Project Assistant

  • Create sales orders in SAP from customer purchase orders.• Create projects for new jobs once sales orders are created.• Work with internal teams such as Engineering and Purchasing for structure creation for parts to be ordered for each job.• Once service techs are ready to go to the customer site for jobs, create transport documents for the shipment of parts with our warehouse. Create freight shipments with carriers for larger shipments.• Provide techs with correct job codes to book their time and expenses to for jobs.• Once jobs are complete and timesheets and expense reports from service techs are received, a sell price worksheet is created to properly bill the customer for our time onsite.• Send billing documents to finance once they are generated so the customer can be invoiced properly.• Ship out extra parts that may be needed to job sites from requests that come in from techs onsite or the SAM"s.• Log all orders in CRM from cases that are created by the Service Account Managers. to keep track of all jobs in the system• Close out jobs once completed. Show less