Alexandra Florescu

Alexandra Florescu

Cutomer Representative

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location of Alexandra FlorescuRomania

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  • Timeline

  • About me

    Key Account Manager at Exclusive Facility Management Services

  • Education

    • Master - SNSPA

      2010 - 2012
      Bachelor of Human Resources Master in management of communication and human resources
    • FCRP - SNSPA

      2007 - 2010
      Specialist in communication and public relations Faculty of communication and public relations
  • Experience

    • Valoris Center

      Apr 2009 - Mar 2010
      Cutomer Representative

      Calls for Romtelecom's customers.

    • S.C. Tehnologica Radion S.R.L.

      Aug 2010 - Nov 2011
      Referent

      Administrative work, paper work for health and safety inspectors, instructions for each type of construction, human resources work etc.

    • Expert Connection

      Nov 2011 - Aug 2016

      1. Full coordination of the part time sales team.2. Responsable with recruiting and selection process.3. Sustaining interviews and managing the job descriptions for all the opened position in the company.4. Direct collaboration with hr sites of recruiting.5. Coaching and training on the job with/and for all the team members.6. Writing different types of reports for all departments: stores, telesales etc7. Check the inventory/monthly for all the stores (10).8. Controlling the back office activity and the number of complains.9. Report directly to the GM.10. Organize the training team and collect the necessary papers for hiring.11. Evaluation of the employees / analyse of the KPI's.12. Presentations with the monthly results. Show less

      • Project Manager

        Sept 2015 - Aug 2016
      • Quality and performance coordinator

        Nov 2011 - Aug 2015
    • Marsh & McLennan Companies

      Sept 2016 - Feb 2017
      Referent

      1. Support for all customers - communicate the right procedure to open a claim file.2. Preparing all the compensation files.3. Examine files/documents and put the claim agreement on all the claim files.4. Maintaining a good communication between the insurer - client - service.5. Frequently write the empowered file, necessary to open the claim's file.

    • CBNagro.tech

      Feb 2017 - Feb 2021
      Human Resources Specialist & Sales Support

      My Job includs: 1. Human resources documents, recruitment process, phone interviews, direct collaboration with health & safety agency and labour medicine2. Sales support & back office activity3. International and local fairs documentation & participation as exhibitor at trade fairs4. Support for our applications5. Billing and daily tasks.6. Customer support and offers7. Reports and ad hoc tasks8. Accountancy stuff9. Direct Collaboration with the GM10. Induction process and training for new employees Show less

    • Exclusive Facility Management Services

      Mar 2021 - now
      Key Account Manager
  • Licenses & Certifications

    • Accounting Specialist

      Bestcore Training Center
      Oct 2019
    • Human Resources Inspector

      Smart
      Mar 2010
  • Volunteer Experience

    • Organizer

      Issued by Special School for disabled children - New Life Foundation on Jan 2003
      Special School for disabled children - New Life FoundationAssociated with Alexandra Florescu