Robyn Williams

Experience

• 

  Pepper Club Luxury Hotel & Spa

  Jun 2010 - Dec 2011

  Sales and Catering Co-rdinator

  -Development of operating procedures and documentation for the banqueting department including the setup of the Sales and catering package-Opera-Maximise revenues through achieving budgeted operating results and ensuring highest possible profitability. • Corresponding both telephonically and via e-mail with guests and providing information on any and all food and beverage queries, conferencing and event planning enquiries.-Processing quotes, contracts, function sheets and invoicing.-Liaising and working across all food and beverage divisions. -Management of banqueting revenue and accounts receivable for Pepper Club Hotel.-Providing training to Hospitality Management students. -Assisting in Marketing (Social media) and PR committee projects for Sinatra’s and the hotel respectively.-Meeting with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress.-Corresponding and selecting service providers to fulfill customer requirements.-Conducting site-inspections for prospective clients.-Managing restaurant reservations.Pepper Club on the Beach-Restaurant-Coordinating services for events, such as accommodation and transportation for participants, facilities, catering, signage and event security.-Management of open accounts for events hosted at the restaurant. Show less

• 

  Or-Sa (Obey Your Body)

  Sept 2012 - Apr 2013

  On-site & administration manager

  -Correspond with mall management personnel (Somerset West mall, Tygervalley Mall and Kenilworth Centre).-Managing customer complaints and compliments.-Managing on-site technical issues (NOVA POS system). -Development of training manuals and product pricing. -Administration duties (Staff accommodation, car hire, customer refunds and sales initiatives).

• 

  Three Cities Kleine Zalze Lodge

  Nov 2013 - Dec 2014

  Reservations Assistant Manager

  Reservations agent Assistant to the Reservations Manager Overseeing front office department and performing front office duties

• 

  Consol Glass (Pty) Ltd

  Dec 2014 - Mar 2018

  • Wine: Sales Administrator

    Nov 2016 - Mar 2018

  • Administrator and assistant to General Manager & HRBP

    Dec 2014 - Nov 2016
• 

  Mediclinic

  Apr 2018 - now

  • Patient Experience Manager at Mediclinic Vergelegen

    Aug 2021 - now

  • Patient Experience Manager

    Apr 2018 - Jul 2021