David Mills

Experience

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  Unwired Australia

  Jan 2004 - Jan 2006

  Service Desk Team Leader
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  ServicePoint Australia Pty Ltd

  Mar 2006 - Dec 2007

  Video Conferencing Installation and Support
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  Getronics

  Dec 2007 - Apr 2009

  User Account Manager / Service Desk Analyst
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  CRM Now Pty Ltd

  May 2009 - Jan 2014

  Business Delivery Manager

  I have had 4 years’ experience as a Gold Level Partner of Oracle Corporation Australia. My primary focus has been Oracle CRM On Demand and CRM On Demand Marketing.My experience in implementations and projects include industries in finance, telecommunications, health, retail and utilities. I understand the CRM SaaS technology and its benefits and limitations.Projects which I have been involved in are Westpac, Westfield, Optus, Target, Alphawest, Fosters, Oracle Corporation Australia, Mincom, Origin Energy, NextGen, SITA Environmental Solutions, Tenth House.I also have best practice experience with more than a dozen separate Oracle CRM On Demand systems, using all aspects of the system including solution architecture for best practice integration into internal and external systems.I also managed and procured CRMNow internal IT, telecommunications and infrastructure.Between November 2012 - February 2013 I have been focused on getting my Salesforce Certification and have completed all the salesforce.com online Partner Training modules recommended for Salesforce Certified Administrator, to further my career and broaden my skill set. I have also been involved in a deployment of a not for profit Salesforce environment.My role included:Project Management and DeliveryOracle CRM On Demand Solution ArchitectureOracle CRM On Demand ConfigurationOracle CRM On Demand Training and DemonstrationsOracle CRM On Demand Integration Solution DesignSupport of the Oracle CRM On Demand Environment across our CustomersIT support and ProcurementCustomer SupportChange ManagementUser Adoption SpecialisationUser Acceptance TestingProject DocumentationInternal IT Procurement and SupportInternal Communications Management Show less

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  Smartsalary

  Apr 2013 - Jan 2014

  Business Analyst
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  Docusign

  Jan 2014 - Jun 2016

  Customer Success Manager, APAC

  I am responsible for ensuring our customers receive an outstanding customer experience. I work directly with production customers to enhance their overall user experience with Docusign. I am committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution. We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

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  Telstra

  Dec 2016 - Oct 2018

  Domain Specialist - DocuSign, Digital Transaction Management

  At Telstra my role focused on ensuring DocuSign became part of our customers digital transformation journey by enabling Account Teams with the information they needed to have those conversations. This was achieved by working closely with DocuSign as a high value Telstra Partner and several areas of the Telstra business including legal, marketing and product, the end result of these relationships enabled us to grow the DocuSign business and customer numbers.While at Telstra my highlight was being part of the launch of the first Southern Hemisphere DocuSign Datacentre which was a partnership between Telstra and DocuSign. This resulted in myself leading the first Government Customer to launch DocuSign to their customers via the onshore datacentre, which in turn drove great customer satisfaction both from an internal and external perspective and enabled faster turn around times for processing of applications. Show less

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  Fuze

  Nov 2018 - Dec 2019

  Customer Success Manager - APAC
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  Marine Rescue NSW

  Aug 2019 - now

  After being with the unit for little under 12 months I took on the role of Training Systems Officer which supports the Training Officer within the Marine Rescue Port Jackson unit. As of February 2021 I have been appointed to Training Officer within the unit. Both training roles are volunteer positions. The Training Officer works directly with the members to create training and progression plans, while coordinating with the head office training team on trainee and member training requirements.As an RTO we are regularly audited to sure compliance from several external organisations. Show less

  • Marine Rescue Coxswain

    Aug 2021 - now

  • Marine Rescue Port Jackson Training Officer

    Feb 2021 - Jun 2022

  • Marine Rescue Leading Crew

    Aug 2019 - Oct 2021
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  Emerald Works

  Apr 2020 - Oct 2021

  Customer Success Manager

  Learning sparks change. Learning changes lives. We care about improving learning in organizations, driving progress in our industry and supporting the learning community to spark meaningful change.https://emeraldworks.com/resources/blog/podcast/178-what-makes-a-great-learning-organisation-(1)

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  Jitterbit

  Nov 2021 - Dec 2022

  Customer Success Manager