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Khadijo Omar

Khadijo Omar

Customer Service

Followers of Khadijo Omar50 followers
location of Khadijo OmarEdmonton, Alberta, Canada

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  • Timeline

  • About me

    IT Service Desk Technician | Expert in Software, Hardware, and Network Troubleshooting | Generative AI Experience at Microsoft & LinkedIn | Customer Satisfaction | Passionate Problem Solver

  • Education

    • NPower Canada

      2024 - 2024
      Google IT Support Professional Certificate Junior IT Analyst program

      Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications Manage an organization’s computers and users using Directory Services, Active Directory, and… Show more Configure device operating systems including Windows and Linux, while configuring disk partitions and filesystems Troubleshoot and problem-solve core service and support challenges while applying best practices for documentation, change management, and scripting Support basic IT infrastructure and networking, including DNS and DHCP, applying standard protocols with TCP/IP communications Manage an organization’s computers and users using Directory Services, Active Directory, and OpenLDAP Develop a complete understanding of the Agile project management lifecycle, key techniques and deliverable Show less

  • Experience

    • Horizon North

      Aug 2023 - Oct 2023
      Customer Service

      Handle guest complaints concerning food preparation service and referred problems to management for adjustment to customer service.Provide detailed and timely cleaning services while working in a fast-paced environment with multiple interruptions.Support kitchen staff during peak hours by multitasking and prioritizing tasks effectively

  • Licenses & Certifications