Pawan Mathur

Experience

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  Techbooks International Pvt Ltd.

  Jan 2001 - Mar 2005

  Team Lead

  • Handled different Book for USA, UK Customer Wiley, Springer, Blackwell, • Cambridge University Press UK, etc..• Content delivery, data conversion, Tagging, Parsing, Pagination, FM/BM, Indexing etc…• Project Planning, Scheduling, Executive, Monitoring and Billing• Set up new customers, new process, workflow• Team Management & Motivation• Goal setting-Project & Team Members (defining KPI & reviewing KRA’s/Targets)• Client Management across various accounts

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  Knowledge Works Global LTD

  May 2005 - Nov 2010

  Assistant Manager Operations

   • Handled different USA Customer like APA, Elsevier, APS and STM Journals. • Implemented many automation in different process resulting in cost reduction upto 8% • To understand customer requirements and translating them into project activities. • Dealing with people involved in the projects such as Authors, Editors, Publishers and Production staff. • Handling new Projects, which include the Production, Client interaction and management, deciding the deadlines, ensuring the quality expectations. • Dealing with queries from People involved in the project and resolving problems as and when arise. • Handling several support department like Graphics processing, Vendor Outsourcing. • To monitor & review staff activities daily, maintain production reports & ensure team productivity • To maintain customer intelligence in terms of customer profiles & competition offerings. • To maintain customer feedback for further improvement • Ensuring productivity improvement. • Grievances Handling and retention of employees, training, Appraisal, Feedback, • Performance review and Keeping the Client informed about the proceeding and organizing Conference Calls for the direct feedback • Responsible for Process improvement • Responsible for recruitment, Interviews and their training program • Six Sigma Implementations • Ensure adherence to company quality system & ISO 9001- 2008 standards. • Ensure adherence to company security system & ISMS 27001 standards. Show less

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  Aptara Pvt Ltd

  Jan 2011 - Aug 2011

  Manager Operations

  • Project and Resource Planning on a daily basis as per project requirements.• Project execution as per Project Management Plan• Identify Risk & Developing Risk response plan, contingency plan • Responsible for Offshore Transitions• Responsible for Profit & Revenue generation• Manage and Motivate Cross functional teams of 85 individuals working on multiple projects • Responsible for end-to end product deliverables• Handling Multiple Customer for both books and Journals. Video conferencing on weekly basis• Beating customer expectations in terms of Schedule, Quality & Customer feedback Analysis• Work closely and actively with HR, IT, Admin, Technology and support team for smooth running of operational activities to align operational Goals. Show less

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  NeilSmith BuildSys Pvt. Ltd.

  Mar 2014 - now

  Project Head

  Responsible for getting Company’s Registration relevant to Process, Nature of works Managing Service Tax Return file, Responsible for employees bank account openingGrievances Handling, Purchasing of stationery, Maintain Infrastructure of a companyResponsible for providing transportation at minimal cost, Releasing payments, and salary to vendors and employees respectively, Maintain expenses & payment report.

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  MBD Group New Delhi

  Aug 2015 - now

  Publishing Manager
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  MBD Group

  Aug 2015 - now

  Approximately 21 years of professional management experience in a highly competitive environment, with a strong track record for performance. An out-of-the-box thinker with a flair for charting out Operations strategies and contributing towards setting up new projects, production, outsourcing, customer support, off-shore transitions, project & people management enhancing business volumes & growth, and achieving revenue and profitability norms. An effective communicator & team leader combined with a flexible & detail-oriented attitude with an ability to interact effectively with people of diverse nationalities across the globe. Managed cross-functional team of more than 100 people (Graphics designer, Quality Assurance, Composition, Pagination, Proof-readers, subject matter experts, Copy Editing, Pdf conversion, Pre-project analyst, Team leads, etc.) Interacted with different Authors across the world for query solving. Great learning while working with US, UK & Germany customers. Offshore transitions were done from 300 journals from the USA to India. Sound knowledge of PMP with the training imparted. Worked with ISO, Six Sigma & ISMS27001-Standards processes. Ensure deliverables & Timeline as per SLA. Show less

  • Publishing Manager

    Aug 2015 - now

  • Publishing Manager MBD Group

    Aug 2015 - Aug 2015