Idowu Olowe

Experience

• 

  Visafone Communications Limited

  Aug 2008 - Mar 2015

  Service provisioning consultant

  Implement (PDD) product development document on new product concept Tracking the progress of all proposed voice and data products and ensuring that regular update is provided to the product manager according to the agreed SLA Assist in conducting feature checks on all data service offerings to ensure configuration with defined functional specifications Develop Business requirements, FAQ, training slides and facilitate product training for all data related data services Attend deliberation meeting with Technical and Marketing units Working with customer care to resolve issues relating to wrong rate plan billing Provide support to marketing and other team members on product solutions Provide backend support for all customer facing units including call centres, shops and corporate sales teams. Activation as well as migration of subscribers across the prepaid and post-paid platforms, International Roaming activation, Credit limit and Monthly Service Rental setup. Show less

• 

  CYBERSPACE Nigeria

  Feb 2016 - now

  Customer Service Officer
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  Cyberspace Network Limited

  Feb 2016 - now

  Call Center Pro with Inbound & Outbound Experience.Sales | Customer Service | Social MediaCustomer-centric , call center representative with a history of top-ranked production in inbound and outbound call centers.Call Center OperationsInbound & Outbound Call HandlingInternet ResearchComplaint Handling & Issue ResolutionInternet service Sales & Customer SupportCustomer Service ExcellenceDigital MarketingMarketing and Communication

  • Customer Service Officer

    Feb 2016 - now

  • Customer Service Representative

    Feb 2016 - Feb 2016