Sooraj Rajeev

Experience

• 

  Le Méridien Hotels & Resorts

  Nov 2017 - Mar 2018

  Industrial exposure trainee

  Developed adeptness in managing high work pressure andmultitasking.Contributed significantly to restaurant, room dining, andbanquet service.Gained hands-on experience in kitchen, housekeeping, frontoffice, and service.Exhibited keenness towards learning and assuming new jobresponsibilities.

• 

  Niraamaya Retreats

  Jun 2019 - Jun 2021

  Management Trainee

  Specialising in food and beverage service Niraamaya is the active member of Relais & Chateaux

• 

  Relais & Châteaux

  Jun 2019 - Jun 2021

  Management Trainee

  Active member of Relais and chateaux in Niraamaya retreatsManaged F&B operations at multiple outlets, following SOPs.Efficiently used POS for order taking and payments.Recommended dishes and services, utilizing wine expertise.Trained and mentored new team members for high-qualityservice.Provided personalized attentive care for guests.Successfully upsold products and services, even to discerningguests.Received guest recognition for communication skills.Analyzed daily ops, prepared monthly service culture reports.Achieved record-breaking sales, increasing revenue by 35% to75%.Efficiently managed room service, ensuring prompt andaccurate delivery. Show less

• 

  Oregano

  Sept 2021 - now

  Led Smokeys' a multi cuisine restaurant licensed by oregano from pre-opening with 8-member team.Managed end-to-end preopening process, overseeing construction to successful restaurant launch.Acted as the catering and events manager for a period of time in the absence of senior manager. Appreciated by the whole management is handling the major responsibility of handling events and catering business smoothly.Hosted influencer events for higher visibility.Boosted outlet visibility via large catering events, resulting in 258% sales increase in a month.Proposed strategies for aggregator visibility, reducing food pickup delays and increasing average order.Led market campaigns based on sales analysisImplemented feedback system to enhance customer experience and reduced 90% of complaints.Negotiated vendor pricing for cost-effectiveness while maintaining quality.Created engaging content on Social Media along with collab of influencers.Fleet management of staffs were handled efficiently.Proper of delegation of duties and responsibilities for each team member. Show less Oversaw teams for multiple outlets, including floor, delivery, and kitchen.Generated financial and sales reports regularly.Achieved a significant reduction in delays for orders from 50% to 12% by using various metrics.Optimized staff scheduling based on peak outlet hours.Ensured cleanliness and equitable tasks distribution in restaurants.Skillfully managed Dubai municipality records.Proficient in POS integration and operations.Implemented effective cost control, reducing food costs to below 16%.Timely completion of outlet maintenance tasks.Fostered cohesive team dynamics, promoting unity. Show less

  • Senior Restaurant Manager

    Nov 2023 - now

  • Outlet Manager

    Apr 2022 - now

  • Supervisor

    Sept 2021 - Mar 2022