Richard Berger

Experience

• 

  RadioShack

  Nov 2008 - Nov 2009

  Store Manager

  • Supervised and implemented all aspects of visual merchandising• Conducted inventory on a regular basis• Managed interviewing, hiring/terminating, scheduling, training, and payroll• Evaluated and collaborated with employees on performance and productivity improvements • Set store and individual goals for the week, month, and year• Motivated employees to exceed those goals through leadership and team-building exercises

• 

  Liberty Tax Service

  Nov 2009 - Jun 2011

  General Manager

  • Maintained meticulous financial records in both electronic and paper formats• Oversaw confidential materials daily• Strategically planned, created, and executed marketing and advertisement projects• Supervised and implemented all aspects of visual merchandising• Conducted inventory on a regular basis• Managed interviewing, hiring/terminating, scheduling, training, and payroll• Used people skills to effectively raise customer retention rates above 60%• Built a referral customer base of 33% Show less

• 

  New Orleans Integrated Technologies

  Jun 2011 - Jun 2012

  Junior Systems Administrator

  • Installed, configured, and troubleshot routers, switches, PCs, and Macs• Assembled, troubleshot, and repaired both desktop and laptop hardware• Installed and maintained multiple small business servers and networks• Created and managed user accounts, emails, and GPOs in Active Directory and Exchange• Managed server and client antivirus/malware software• Maintained a user generated ticketing system and all necessary documentation• Trained end-users on newly implemented technologies and software• Utilized remote desktop software to resolve end-user issues Show less

• 

  Computrols, Inc

  May 2012 - May 2014

  SMT Technician

  • Built, inspected, programmed, and tested circuit boards for all the company's products

• 

  My IT, LLC

  May 2014 - Jul 2020

  • Managed new client onboarding process• Built personal relationships with clients to create long-term partnerships• Oversaw the Technical Alignment Specialists’ audits of clients’ cybersecurity positions and network infrastructure• Used those audits to run Quarterly Business Reviews to align clients’ technologies and policies with industry standards, best practices, and federal compliances• Assisted clients with creating long term technology budgets focusing on operational expenditures rather than capital expenditures• Worked with the Projects Team to migrate clients to new systems and networks• Implemented business strategies to increase clients’ efficiency and profitability• Worked to create and modernize employee handbooks to include vital business technology policies• Put Cybersecurity Awareness Training program in place to cut down on successful phishing attempts• Built Business Continuity and Disaster Recovery plans for clients and oversaw annual testing process• Managed vendor contracts for all technology related providers• Trained new vCIO’s on our systems, processes, and culture• Used BrightGauge to collect and analyze data on internal processes, helpdesk tickets, and client profitability in order to streamline internal processes, provide clarity to our clients through reporting, and assist the executive team with making business decisions based on trends in the data• Spoke at client seminars and board meetings as an IT Subject Matter Expert Show less • Managed the First Response and Remote Support Teams• Dispatched tickets to the First Response, Remote Support, and On-Site Teams• Coordinated with the On-Site and In-Shop Teams• Worked with the Projects Team to migrate clients to new systems and networks• Worked with the Network Operations Team to resolve network issues and plan network projects• Created PowerShell automations and scripts to make the Help Desk and Projects Teams more efficient• Admin Member of the rotating On-Call Team• Trained new employees and junior techs on our systems, processes, and culture• Maintained a 95% + Customer Satisfaction Rating across the entire Help Desk team Show less • Utilized NAble, TeamViewer, and RDP to diagnose and resolve tickets that have been escalated• Managed Active Directory, Exchange, and Office 365 accounts and policies• Managed BitDefender antivirus, Barracuda spam filtering, and OpenDNS web filtering• Performed Veeam Backups and Recoveries• Managed vendor related issues and warranty repairs• Worked in the ConnectWise ticketing system• Contributed and updated documentation in the IT Glue documentation system• Worked with and supported a geographically dispersed workforce• Member of the rotating On-Call Team Show less

  • Virtual Chief Information Officer

    Jul 2018 - Jul 2020

  • Help Desk Team Lead

    Feb 2017 - Jul 2018

  • Help Desk Technician

    May 2014 - Feb 2017
• 

  United States Court Of Appeals For The Fifth Circuit

  Jan 2021 - now

  • Manages all OS and software security vulnerability patching• Installs and tests new and revised releases of national and commercial applications and systems• Assists in developing creative solutions to address new operational requirements and enhance the overall effectiveness and efficiency of systems and personnel in the court • Acted as the technical expert in solving computer system problems for judges’ chambers and court units• Assisted in the research and procurement of new computer equipment and software packages• Evaluated current automated office functions and makes recommendations on technical and operational changes• Created PowerShell automations and scripts to increase efficiency for all teams

  • IT Security Specialist

    Jan 2022 - now

  • IT Support Specialist

    Jan 2021 - Jan 2022