Pardeep Bhullar

Pardeep Bhullar

IT Technical Analyst

Followers of Pardeep Bhullar611 followers
location of Pardeep BhullarWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Connect with Pardeep Bhullar to Send Message

Connect

Connect with Pardeep Bhullar to Send Message

Connect
  • Timeline

  • About me

    Service Delivery Manager and Regional Asset Manager

  • Education

    • Advance Aeronautics Training Center (AATC)

      2006 - 2008
      AIRCRAFT MAINTENANCE ENGINEERING Aircraft Maintenance Engineering

      Aircraft Maintenance Engineering

  • Experience

    • Shell

      Dec 2008 - Jun 2009
      IT Technical Analyst

      • Troubleshoot related IT problems such as all software’s in the computer, printers, IPT phones andhardware for Shell globally.• Responsible for answering, making outbound calls, replying e-mails and creating reports using CRM and HP Service Center.• Responsible for creating reports on servers that are down globally.• Ensure that network offers the highest reliability and performance possible.• Managing user account in the domain by unlocking and resetting password in Active Directory.• Troubleshoot and fix Microsoft office issues. Show less

    • Dell

      Jun 2009 - Apr 2011
      Client Technical Support Senior Associate (Wellpoint)

      • Responsible for troubleshooting all related IT problems for all Dell computers such as all softwares in the computer, printers, IPT phones, VPN and hardware for Wellpoint project United States of America.• Troubleshooting and support SQL applications, Java, Oracle, Mainframes, peoplesoft and Avaya.• Manage user domain accounts in active directory.• Resetting and unlocking user account in active directory.• Troubleshoot on all Dell and non Dell hardware like blackberry, Cisco router, HP printers and Xerox printer. Show less

    • CSC - Computer Sciences Corporation

      Sept 2011 - May 2012
      Senior IT Technical Analyst (BHP Billiton, Australia)

      • Maintained the SLA for the entire four CSG accounts for BHP Billiton• Responsible to communicate with users from Australia, The Hague, Singapore, Malaysia and India.• Managing user account in Active Directory by unlocking and resetting password and checking on access in the member of group.• Troubleshoot on client computers, servers, AD account, 1SAP, GSAP and all hardware issues.• Troubleshoot on Dynamic desktop for remote users.• Work as the backup during the weekend for any high critical outage for server breakdowns. Show less

    • AIG Global Services (Malaysia)

      May 2012 - Sept 2018
      System Engineer

      • Senior executive support. Supporting CEO, MD, VP and Director.• Responsible for providing remote support for AIGGS VDI initiative.• Responsible for migrating Data from Desktops PC to Livingston Data Center.• Responsible for resolving computer problems by providing remote assistance to end-users• Responsible for maintaining server storage and perform server backup and restore.• Responsible to schedule and monitor Data Migration jobs from Server to Server• Responsible for performing testing before any software migration• Responsible for troubleshooting Citrix issues.• Support 3 onsite locations which are Cyberjaya, Puchong Financial cooperate center and Menara World Wide Kuala Lumpur.• Responsible for generating reports of hardware and software using SCCM for audit purposes.• Responsible for handling projects and all IT requirements for new account setup.• Experienced in using Active Directory in creating new user IDs, new groups, giving access permission, managing groups and member of in AD. Show less

    • AIG Technologies

      Sept 2018 - Sept 2022
      Asset Management Senior Analyst
    • Accenture

      Jan 2021 - Sept 2022
      Asset Management Lead
    • CHANEL

      Sept 2022 - now
      Service Delivery Manager and Regional Asset Manager
  • Licenses & Certifications

    • CUTE Principle of Problem Solving & Decision Making

      Training.com Asia Sdn. Bhd
      Mar 2016
    • Finding Your Introvert/Extrovert Balance in the Workplace

      LinkedIn
      Sept 2020
      View certificate certificate
    • Data Science & Analytics Career Paths & Certifications: First Steps

      LinkedIn
      Apr 2020
      View certificate certificate
    • Embracing Change (2014)

      LinkedIn
      Nov 2020
      View certificate certificate
    • The Decision Makeover (getAbstract Summary)

      LinkedIn
      Apr 2020
      View certificate certificate
    • How to Be an Adaptable Employee during Change and Uncertainty

      LinkedIn
      Sept 2020
      View certificate certificate
    • Communicating In the Language of Leadership

      LinkedIn
      Apr 2020
      View certificate certificate
    • Certified Hardware Asset Management Professional (CHAMP)

      IAITAM
      Aug 2019
      View certificate certificate
    • Change Management Tips for Individuals

      LinkedIn
      Oct 2023
      View certificate certificate