Pardeep Bhullar

Experience

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  Shell

  Dec 2008 - Jun 2009

  IT Technical Analyst

  • Troubleshoot related IT problems such as all software’s in the computer, printers, IPT phones andhardware for Shell globally.• Responsible for answering, making outbound calls, replying e-mails and creating reports using CRM and HP Service Center.• Responsible for creating reports on servers that are down globally.• Ensure that network offers the highest reliability and performance possible.• Managing user account in the domain by unlocking and resetting password in Active Directory.• Troubleshoot and fix Microsoft office issues. Show less

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  Dell

  Jun 2009 - Apr 2011

  Client Technical Support Senior Associate (Wellpoint)

  • Responsible for troubleshooting all related IT problems for all Dell computers such as all softwares in the computer, printers, IPT phones, VPN and hardware for Wellpoint project United States of America.• Troubleshooting and support SQL applications, Java, Oracle, Mainframes, peoplesoft and Avaya.• Manage user domain accounts in active directory.• Resetting and unlocking user account in active directory.• Troubleshoot on all Dell and non Dell hardware like blackberry, Cisco router, HP printers and Xerox printer. Show less

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  CSC - Computer Sciences Corporation

  Sept 2011 - May 2012

  Senior IT Technical Analyst (BHP Billiton, Australia)

  • Maintained the SLA for the entire four CSG accounts for BHP Billiton• Responsible to communicate with users from Australia, The Hague, Singapore, Malaysia and India.• Managing user account in Active Directory by unlocking and resetting password and checking on access in the member of group.• Troubleshoot on client computers, servers, AD account, 1SAP, GSAP and all hardware issues.• Troubleshoot on Dynamic desktop for remote users.• Work as the backup during the weekend for any high critical outage for server breakdowns. Show less

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  AIG Global Services (Malaysia)

  May 2012 - Sept 2018

  System Engineer

  • Senior executive support. Supporting CEO, MD, VP and Director.• Responsible for providing remote support for AIGGS VDI initiative.• Responsible for migrating Data from Desktops PC to Livingston Data Center.• Responsible for resolving computer problems by providing remote assistance to end-users• Responsible for maintaining server storage and perform server backup and restore.• Responsible to schedule and monitor Data Migration jobs from Server to Server• Responsible for performing testing before any software migration• Responsible for troubleshooting Citrix issues.• Support 3 onsite locations which are Cyberjaya, Puchong Financial cooperate center and Menara World Wide Kuala Lumpur.• Responsible for generating reports of hardware and software using SCCM for audit purposes.• Responsible for handling projects and all IT requirements for new account setup.• Experienced in using Active Directory in creating new user IDs, new groups, giving access permission, managing groups and member of in AD. Show less

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  AIG Technologies

  Sept 2018 - Sept 2022

  Asset Management Senior Analyst
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  Accenture

  Jan 2021 - Sept 2022

  Asset Management Lead
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  CHANEL

  Sept 2022 - now

  Service Delivery Manager and Regional Asset Manager