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Himani Singhal

Himani Singhal

Lead - Customer Engagement

Followers of Himani Singhal1000 followers
location of Himani SinghalGurugram, Haryana, India

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  • Timeline

  • About me

    Assistant General Manager @ PharmEasy | Supply Chain Strategy, Process Automation

  • Education

    • Delhi University

      -
      Bachelor of Commerce - BCom

    • Symbiosis Centre for Distance Learning

      -
      PGDBM Customer Relationship Management

    • Indian Institute of Management, Kozhikode

      2021 - 2022
      Supply Chain Strategy and Management

  • Experience

    • Pluss App (Exited to Netmeds)

      Oct 2015 - Nov 2016
      Lead - Customer Engagement

    • PharmEasy

      Dec 2016 - now

      - Spearheaded the continuous process improvement function within logistics operations- Led the implementation of logistics zone service and serviceability, unfolding the bottlenecks of onboarding new retail partners and providing a precise delivery ETA to the customers- Led the digital transformation of supply chain operations, building in-house logistics management systems (Flash - A SAAS platform), with the product & engineering teams- Led the automation of customer returns & refunds process, building traceability across system for smoother and faster refunds, with product& engineering teams Show less

      • Assistant General Manager - Operations

        Apr 2023 - now

      • Senior Manager - Operations

        Apr 2022 - Mar 2023

      • Manager - Operations

        Apr 2020 - Mar 2022

      • Assistant Manager - Operations

        Dec 2016 - Mar 2020

  • Licenses & Certifications

    • Microsoft Project

      Udemy
      Apr 2023

    • Supply Chain Strategy and Management

      Indian Institute of Management, Kozhikode
      Apr 2022

  • Honors & Awards

    • Awarded to Himani Singhal
      Best Performer PharmEasy Mar 2021