Polina Yermakova

Experience

• 

  Marbi

  Oct 2016 - Feb 2019

  Technical Program Manager

  Modified the process of IT project execution to Scrum methodology, doubling stakeholder satisfaction (approx.).Hired and mentored an IT team (designer, back, front, qa).Delivered more than 15 projects on time and budget.

• 

  Hyatt Regency

  Feb 2019 - Oct 2020

  Customer Service Team Lead

  - Developed expertise in problem-solving across various communication channels.- Supervised a team of four members concurrently.- Established and nurtured an upsell program within the team to achieve improved results.- Surpassed the targeted income goal through successful upselling initiatives.- Provided consultation and advice to international guests.- Received high audit results for customer satisfaction in the field.

• 

  SVK.Digital

  Oct 2020 - Oct 2023

  Increased the overall NPS level from 70% to 80% by clarifying the process of task management.Enlarged the amount of project upsells by 2x through PM mentoring and supervision.Calculated the project portfolio metrics. Implemented the process of task delivery to clear note.Delivered more than 25 small and 4 big projects.Enabled, described, and partially implemented necessary project ceremonies (weekly, retro).

  • Chief of Technical Program Manager Office

    Jun 2022 - Oct 2023

  • Technical Program Manager

    Oct 2020 - Oct 2023
• 

  Partystation

  Aug 2021 - Aug 2022

  Technical Program Manager

  Increased Stakeholder Satisfaction by 20%, by providing clear communication and project planning / execution.Provided an MVP pivot execution within 3 months.Improved team performance by 7% by providing clear communication and development process encouragement.

• 

  65apps

  Oct 2023 - Sept 2024

  Project Portfolio Manager

  Increased customer satisfaction from 30% to 85% (approx.) by providing a clear project planning process.In collaboration with the sales team, increased the number of projects in the account group from 1 to 4, enlarging the budgets.Instituted and launched AI project processes creation, bringing and diversifying AI project expertise in the PM team.

• 

  BrainRocket

  Sept 2024 - now

  Delivery Manager