Polina Yermakova

Polina Yermakova

Technical Program Manager

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location of Polina YermakovaMoscow, Moscow City, Russia

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  • Timeline

  • About me

    Delivery Manager at BrainRocket

  • Education

    • Saimaa University of Applied Sciences

      2017 - 2017
      Exchange programm Business Administration and Management, General
    • Finance University under the Government of the Russian Federation

      2016 - 2020
      Bachelor's degree Tourism and Travel Services Management 4.92 / 5.00
    • Finance University under the Government of the Russian Federation

      2020 - 2022
      Master's degree Business Administration and Management, General
    • Università degli Studi di Torino

      2021 - 2022
      Master's degree International Law and Legal Studies
  • Experience

    • Marbi

      Oct 2016 - Feb 2019
      Technical Program Manager

      Modified the process of IT project execution to Scrum methodology, doubling stakeholder satisfaction (approx.).Hired and mentored an IT team (designer, back, front, qa).Delivered more than 15 projects on time and budget.

    • Hyatt Regency

      Feb 2019 - Oct 2020
      Customer Service Team Lead

      - Developed expertise in problem-solving across various communication channels.- Supervised a team of four members concurrently.- Established and nurtured an upsell program within the team to achieve improved results.- Surpassed the targeted income goal through successful upselling initiatives.- Provided consultation and advice to international guests.- Received high audit results for customer satisfaction in the field.

    • SVK.Digital

      Oct 2020 - Oct 2023

      Increased the overall NPS level from 70% to 80% by clarifying the process of task management.Enlarged the amount of project upsells by 2x through PM mentoring and supervision.Calculated the project portfolio metrics. Implemented the process of task delivery to clear note.Delivered more than 25 small and 4 big projects.Enabled, described, and partially implemented necessary project ceremonies (weekly, retro).

      • Chief of Technical Program Manager Office

        Jun 2022 - Oct 2023
      • Technical Program Manager

        Oct 2020 - Oct 2023
    • Partystation

      Aug 2021 - Aug 2022
      Technical Program Manager

      Increased Stakeholder Satisfaction by 20%, by providing clear communication and project planning / execution.Provided an MVP pivot execution within 3 months.Improved team performance by 7% by providing clear communication and development process encouragement.

    • 65apps

      Oct 2023 - Sept 2024
      Project Portfolio Manager

      Increased customer satisfaction from 30% to 85% (approx.) by providing a clear project planning process.In collaboration with the sales team, increased the number of projects in the account group from 1 to 4, enlarging the budgets.Instituted and launched AI project processes creation, bringing and diversifying AI project expertise in the PM team.

    • BrainRocket

      Sept 2024 - now
      Delivery Manager
  • Licenses & Certifications

    • ChatGPT for Everyone

      Learn Prompting Pro
      Feb 2024
      View certificate certificate
    • IELTS

      IELTS Official
      Jul 2020