Alice Guasco

Experience

• 

  L'Erbolario

  Jan 2014 - Feb 2015

  Team Lead

  • Assisted customers by assessing needs and providing expertise about products

• 

  La Grotta Del Formaggio

  Jan 2018 - Feb 2021

  Office & Marketing Assistant

  • Updated sales catalogues and price lists on a national level by organizing information of over 70 brands• Coordinated a variety of events, such as trade shows and demos, by collaborating with vendors, grocery stores, and sales reps• Handled the company’s online presence by regularly updating the company’s website and social media accounts• Designed flyers to highlight promotions, launch of new products, and special events

• 

  Finlandia Pharmacy & Natural Health Centre

  Jul 2018 - Jan 2018

  Herbal Technician

  • Compounded customized herbal formulas such as medicated creams, capsules, blended tinctures, and suppositories by precisely following the practitioner's directions• Created custom labels and applied them to the corresponding product

• 

  Chickpeace Zero Waste Refillery

  Apr 2021 - Jul 2022

  Operations Manager

  • Analyzed stock levels weekly and ordered products from 8 suppliers to anticipate inventory problems and shortages• Conducted year-end inventory counts and reconciled discrepancies on Revel (over 1,000 SKUs)• Assisted the CEO with writing Standard Operating Procedures which improved the efficiency of the store• Delegated tasks to a team of 7 people to ensure daily store operations run smoothly• Received products, inspected deliveries to ensure they match order and invoice criteria, organized and stored received items in appropriate areas Weniger anzeigen

• 

  The Body Shop

  Jul 2022 - Jan 2023

  Store Manager

  • Reached the 14th spot in sales out of 170+ stores in North America • Coached a team of 10 employees by creating development plans and providing constructive feedback that inspires and motivates• Conducted inventory counts which highlighted a stock accuracy of 96%• Executed merchandising plans and followed brand standards to provide a consistent customer experience and drive sales• Reached 92% in the customer satisfaction report of November 2022 (one of the highest results globally, within the top 3 stores in North America)• Scheduled employees to maximize productivity and achieve payroll and sales targets Weniger anzeigen

• 

  Berlitz Lugano

  Jan 2023 - now

  Office Assistant & Didactic Consultant