Elena Gogoleva

Elena Gogoleva

Retail Travel Consultant

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  • Timeline

  • About me

    Account Manager UK & Ireland at American Express Global Business Travel

  • Education

    • Bray Institute of Further Education

      2002 - 2004
      Tourism and Travel Services Management
    • Minsk State Lingustic University

      1992 - 1997
      Honors Bachelor Degree Germanic Languages, Literatures, and Linguistics
    • Kingstown College

      2022 - 2022
      Advanced Diploma in Personal, Leadership and Executive Coaching
  • Experience

    • Cassidy Travel

      Sept 2006 - Oct 2007
      Retail Travel Consultant

      -Dealing with direct clients over the counter and on the phone; resolving customer queries-Completing all functions related to servicing the client, including ticket processing, administrative functions, payment-Providing solutions to problems with existing travel arrangements-Providing the best advise to clients using personal experience and training -Selling package holidays in Europe and long-haul, ski holidays, city breaks, cruises, flights, hotels, insurance -Developing tailor-made holidays and escorted tours to Russia Show less

    • Sunway Holidays

      Oct 2007 - Mar 2013
      Senior Travel Consultant

      -Customer service – solving problems for customers relating to holidays, quotes, online bookings, amendments to bookings-Handling 60-70 calls per day from customers and travel agents-Processing payment transactions, both online and over the phone-Selling package holidays and travel related products to direct customers and travel agencies-Assisting direct customers and travel agents in changing and amending existing bookings; ticketing; invoicing; general administration tasks -Full responsibility for online support, answering all online queries via email-Assisting in the training of new employees-Working towards targets; providing weekly sales report-Representing company at trade events or on educational trips Show less

    • Carlson Wagonlit Travel

      Mar 2013 - Jan 2018
      Project Manager

      -Full Service Event Management -Venue Sourcing, Attendee Management, HCP Transparency reporting -Delegate Management and Logistics for Local and International Medical Congresses-Budget Management and Reconciliation-Group Travel-Account Management-Onsite Project Management in Ireland and overseas

    • American Express Global Business Travel

      Jan 2018 - now

      -End to End National and International Project Management -Operational Management of the event database -Website build, online and offline Attendee Management -Logistical Coordination and Onsite Assistance -Budget Management and Reconciliation-Supplier Management-Line Management and Training of Junior Team Members-Management and Development of Client Relationships-Policy and Process Management -Pharma & TOV experience -Experience in organising virtual and hybrid events Show less

      • Account Manager

        Apr 2023 - now
      • Senior Event Manager

        Jan 2018 - now
  • Licenses & Certifications

    • Cvent Event Management

      Cvent
      Nov 2020
  • Volunteer Experience

    • Interpreter

      Issued by Chernobyl Fund on Jan 1995
      Chernobyl FundAssociated with Elena Gogoleva