Elena Gogoleva

Experience

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  Cassidy Travel

  Sept 2006 - Oct 2007

  Retail Travel Consultant

  -Dealing with direct clients over the counter and on the phone; resolving customer queries-Completing all functions related to servicing the client, including ticket processing, administrative functions, payment-Providing solutions to problems with existing travel arrangements-Providing the best advise to clients using personal experience and training -Selling package holidays in Europe and long-haul, ski holidays, city breaks, cruises, flights, hotels, insurance -Developing tailor-made holidays and escorted tours to Russia Show less

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  Sunway Holidays

  Oct 2007 - Mar 2013

  Senior Travel Consultant

  -Customer service – solving problems for customers relating to holidays, quotes, online bookings, amendments to bookings-Handling 60-70 calls per day from customers and travel agents-Processing payment transactions, both online and over the phone-Selling package holidays and travel related products to direct customers and travel agencies-Assisting direct customers and travel agents in changing and amending existing bookings; ticketing; invoicing; general administration tasks -Full responsibility for online support, answering all online queries via email-Assisting in the training of new employees-Working towards targets; providing weekly sales report-Representing company at trade events or on educational trips Show less

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  Carlson Wagonlit Travel

  Mar 2013 - Jan 2018

  Project Manager

  -Full Service Event Management -Venue Sourcing, Attendee Management, HCP Transparency reporting -Delegate Management and Logistics for Local and International Medical Congresses-Budget Management and Reconciliation-Group Travel-Account Management-Onsite Project Management in Ireland and overseas

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  American Express Global Business Travel

  Jan 2018 - now

  -End to End National and International Project Management -Operational Management of the event database -Website build, online and offline Attendee Management -Logistical Coordination and Onsite Assistance -Budget Management and Reconciliation-Supplier Management-Line Management and Training of Junior Team Members-Management and Development of Client Relationships-Policy and Process Management -Pharma & TOV experience -Experience in organising virtual and hybrid events Show less

  • Account Manager

    Apr 2023 - now

  • Senior Event Manager

    Jan 2018 - now